Chapter 7: Collection Formulas

Cluster Percentage of Normal Call Clearing (percent)

Type

CME

Description

The ratio between calls that have a normal termination code and the total number of calls. This metric is the opposite of the Percentage of Drop Calls.

Syntax

^(100*((ClusterTotalCalls - ClusterDropCalls)/ClusterTotalCalls))

Formula Input

Input:

ClusterDropCalls

Source:

ClusterDropCall (Formula)

Input:

ClusterTotalCalls

Source:

ClusterTotalCall (Formula)

Generic Database Alias

None.

Formula Editor Path

AP > Specific > CME > VOIP > Cisco

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Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

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IBM 4.3-W manual Cluster Percentage of Normal Call Clearing percent