CHAPTER 14
Returning the Switch or Switch Components
•Returning an EX2200 Switch or Component for Repair or Replacement on page 105
•Locating the Serial Number on an EX2200 Switch or Component on page 106
•Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches on page 107
•Packing an EX2200 Switch or Component for Shipping on page 108
Returning an EX2200 Switch or Component for Repair or Replacement
If you need to return an EX2200 switch or hardware component to Juniper Networks for repair or replacement, follow this procedure:
1.Determine the serial number of the component. For instructions, see “Locating the Serial Number on an EX2200 Switch or Component” on page 106.
2.Obtain an RMA number from JTAC as described in “Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches” on page 107.
NOTE: Do not return any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer through collect freight.
3.Pack the switch or component for shipping as described in “Packing an EX2200 Switch or Component for Shipping” on page 108.
For more information about return and repair policies, see the customer support page at http://www.juniper.net/support/guidelines.html.
Related • EX2200 Switches Hardware Overview on page 3
Documentation
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