Chapter 14: Returning the Switch or Switch Components
Figure 38: Location of the Serial Number ID Label on EX2200 Switches
Serial number ID label
SN: CT0209520001
| |
Mfg. Date | |
| 20090227 |
MAC: 00:23:9C:oE:19:00
MADE IN CHINA
g027011
Related | • | Contacting Customer Support to Obtain Return Materials Authorization for EX Series |
Documentation |
| Switches on page 107 |
| • | Returning an EX2200 Switch or Component for Repair or Replacement on page 105 |
Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches
If you are returning a switch or hardware component to Juniper Networks for repair or replacement, obtain a Return Materials Authorization (RMA) from Juniper Networks Technical Assistance Center (JTAC).
After locating the serial number of the switch or hardware component you want to return, open a Case with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.
For instructions on locating the serial number of the switch or hardware component you want to return:
•See “Locating the Serial Number on an EX2200 Switch or Component” on page 106.
•See Locating the Serial Number on an EX3200 Switch or Component.
•See Locating the Serial Number on an EX4200 Switch or Component.
•See Locating the Serial Number on an EX4500 Switch or Component.
•See Locating the Serial Number on an EX8200 Switch or Component.
•See Locating the Serial Number on an XRE200 External Routing Engine or Component.
Before you request an RMA from JTAC, be prepared to provide the following information:
•Your existing case number, if you have one
•Serial number of the component
•Your name, organization name, telephone number, fax number, and shipping address
•Details of the failure or problem
•Type of activity being performed on the switch when the problem occurred
•Configuration data displayed by one or more show commands
Copyright © 2010, Juniper Networks, Inc. | 107 |
