Juniper Networks manual Packing an EX2200 Switch or Component for Shipping

Complete Hardware Guide for EX2200 Ethernet Switches

You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:

•Case Manager at CSC: http://www.juniper.net/cm/

•Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico

NOTE: For international or direct-dial options in countries without toll free numbers, see http://www.juniper.net/support/requesting-support.html.

If you are contacting JTAC by telephone, enter your 11-digit case number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer.

The support representative validates your request and issues an RMA number for return of the component.

Related • Packing an EX2200 Switch or Component for Shipping on page 108

Documentation

• Packing an EX3200 Switch or Component for Shipping

• Packing an EX4200 Switch or Component for Shipping

• Packing an EX4500 Switch or Component for Shipping

• Packing an EX8200 Switch or Component

• Packing an XRE200 External Routing Engine or Component for Shipping

• Returning an EX2200 Switch or Component for Repair or Replacement on page 105

• Returning an EX3200 Switch or Component for Repair or Replacement

• Returning an EX4200 Switch or Component for Repair or Replacement

• Returning an EX4500 Switch or Component for Repair or Replacement

• Returning an EX8200 Switch or Component for Repair or Replacement

• Returning an XRE200 External Routing Engine for Repair or Replacement

Packing an EX2200 Switch or Component for Shipping

If you are returning an EX2200 switch or component to Juniper Networks for repair or replacement, pack the item as described in this topic.

Before you begin, ensure that you have retrieved the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See “Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches” on page 107.

Ensure that you have the following parts and tools available:

•Antistatic bag, one for each switch or component

•Phillips (+) screwdriver, number 2

108 Copyright © 2010, Juniper Networks, Inc.