Operation and Maintenance, 283 | Multi-Tech Systems MVP210-SS

MultiVOIP User Guide	Operation & Maintenance

Chapter 8: Operation and Maintenance

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Multi-Tech Systems MVP210-SS manual Operation and Maintenance, 283

Contents

MultiVOIPTM SS User Guide Contents Contents MultiVOIP User Guide MultiVOIP User Guide Contents Appendix B TCP/UDP Port Assignments Overview About This Manual Digital MultiVOIP Products Analog MultiVOIP Products ISDN/BRI MultiVOIP Products MVP-410SS/810SS Chassis Internet Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MVP-410SS/810SS LEDs MultiVOIP Front Panel LEDs Boot PowerEthernet Computer Requirements MVP410SS MVP810SS MVP210SS Specifications Related Documentation Installation at a Glance Quick Start Instructions Introduction Task MultiVOIP Startup Tasks Gather IP Information Gather Telephone Information Phone/IP Details *Absolutely Needed Obtain Email Address for Voip for email call log reporting Phone/IP Details Often Needed/Wanted IP info for voip unit Ethernet/IP Parameters Identify Remote Voip Site to Call Command/Control Computer Setup Specs & Settings Placement Quick Hookup for MVP410-SS & MVP810-SS CH1 CH2 Quick Hookup for MVP210-SS My Computer CD ROM drive Open. Click Autorun icon Load MultiVOIP Control Software onto PC Phone/IP Starter Configuration MultiVOIP User Guide QS Phone/IP Starter Config Go to Configuration Smtp Phone/IP Starter Configuration MultiVOIP User Guide QS Phone/IP Starter Config Network Locations of SIP Servers Primary & Alternate END of Procedure Outbound Phonebook Phonebook Starter Configuration with remote voip MultiVOIP User Guide QS Phonebook Starter Config North America Long-Distance Example Seattle-Chicago system Click OK to exit from the Add/Edit Outbound Phonebook screen Inbound Phonebook MultiVOIP User Guide QS Phonebook Starter Config Free Seattle access, all employees Phonebook Tips QS Phonebook Tips MultiVOIP User Guide Knowing When to Drop Digits = 1-second pause Phonebook Example Voip Sites with Phonebooks Sample Phonebooks Enlarged Phonebook Worksheet Enlarged Phonebook Worksheet Connectivity Test MultiVOIP User Guide QS Connectivity Test QS Connectivity Test MultiVOIP User Guide Pstn pstn call connected on Verify phonebook configuration Troubleshooting Mechanical Installation and Cabling Lithium Battery Caution Safety WarningsSafety Warnings Telecom Unpacking Your MultiVOIP Unpacking the MVP-410SS/810SS Unpacking the MVP-410SS/810SS Unpacking the MVP210-SS Unpacking the MVP210-SS Rack-Mounting MVP410SS or MVP810SS Safety Recommendations for Rack Installations Bracket Attachment for Rack Mounting MVP410SS & MVP810SS Inch Rack Enclosure Mounting Procedure MVP-410SS/810SS Rear Screw Locations Cabling Procedure for MVP-410SS/810SS MVP-410SS/810SS Channel Jumper Settings For an E&M connection For an FXS or FXO connection Did Example did fax system or did voice phone lines For a did connection Cabling Procedure for MVP210-SS MVP210SS Circuit Board 11 Cabling for MVP210-SS For an E&M connection Software Installation Loading MultiVOIP Software onto the PC MultiVOIP User Guide Software Installation Software Installation MultiVOIP User Guide MultiVOIP User Guide Software Installation Software Installation MultiVOIP User Guide MultiVOIP User Guide Software Installation Software Installation MultiVOIP User Guide Un-Installing the MultiVOIP Configuration Software Software Installation MultiVOIP User Guide Completion screen will appear Click Finish Technical Configuration Configuring the MultiVOIP Technical Configuration MultiVOIP User Guide MultiVOIP User Guide Technical Configuration Pre-Requisites Local Configuration Telephony Interface Parameters Smtp Parameters for email call log reporting Config Info CheckList Local Configuration Procedure Summary Local Configuration Procedure Detailed Technical Configuration MultiVOIP User Guide MultiVOIP User Guide Technical Configuration Ctrl + G 100 Solving Common Connection Problems 101 102 Ctrl + Alt + 103 Ethernet Parameters 104 Vlan ID 105 106 DiffServ Parameter fields 107 108 Bits = FTP Parameter fields 109 TDM Routing Option Parameter Fields 110 111 112 Ctrl + H 113 114 115 Dtmf Parameters 116 RFC2833 method. Uses an RTP 117 Fax Volume 723.1 @ 711 a/u726, @ 727, @ 119 Forward Error Correction enables 120 Alert 121 Tone 122 Alert Timer Seconds 123 Jitter Optimization Factor Modem Relay124 125 Automatic DisconnectionCall Duration defines Consecutive Packets Lost defines 126 Ctrl + Alt + N 127 128 129 130 Default = 100 ms Not applicable to FXS interface 131 132 133 Dialing Options 134 Flash Hook Options fields 135 CID Name Melvin Jones Time Stamp Date 05/31 Time142pm 136 CID Number CID Name Anoka-Whse-VP3 Time Stamp Date 137 Time Stamp Date 11/15 Time 617pm 138 139 Answer Supervision fields 140 Disconnect Supervision fields 141 142 143 Tone 144 #53 + PBX extension 145 Dialing Options cont’d Flash Hook Options fields 146 Did Options 147 Did Options cont’d 148 149 Ctrl + Alt + Shft + P 150 151 Field Name Values & Description 152 153 Ctrl + R 154 Accommodated 155 Standard Tones fields 156 Standard Tones fields cont’d 157 MVP810ST 158 MultiVOIP User Guide Technical Configuration 160 Tone Pair Values 161 162 Ctrl + Alt + S 163 Smtp Parameters Definitions Field Name Values Description Mail Criteria 164 165 Custom Fields Definitions Description Matched 166 Details 167 168 169 Ctrl + Alt + L Technical Configuration MultiVOIP User Guide Messages 171 172 173 Ctrl + Alt +H 174 175 176 Or # 177 Its Statistics Call Progress screen Party, Busy Party, and Connected178 Statistics Call Progress screen Allowed Name Type, and Omaha179 180 Supplementary Services screen Field of the Statistics Call Progress Identification has been enabled, Busy181 An Allowed Name Type, Supplementary Services182 183 184 185 Ctrl + Alt + Sft + VH 186 Stun 187 Ctrl + Alt + U 188 189 Retransmissions field 190 191 Sent 192 193 194 Set SIP Server Configuration parameters 195 MVP-SS 196 197 198 199 Neither make nor receive calls 200 Ctrl + Alt +Y 201 202 203 204 205 T1 Phonebook Configuration T1 Versus E1 Telephony Environments Configuring T1 NAM Telephony MultiVOIP Phonebooks206 207 208 Phonebook Icons Description 209 Alt + Alt + O 210 Select Outbound Phone Book/List Entries 211 Add/Edit Outbound PhoneBook screen appears Device is used . If Any 212 213 This field currently disabled SIP Fields 214 215 216 PBX 217 Add/Edit Inbound PhoneBook screen appears 218 219 When no external routing device is used. If 220 Destination 221 Sites, All-T1 Example T1 Phonebook Examples222 PBX 223 224 225 226 227 228 Configuring Mixed Digital/Analog Voip Systems 229 230 Phone Book for Series I Analog Voip Host Unit Site B 231 232 Voip 233 234 235 236 Site C calling Site a Call Completion Summaries421 Site a calling Site C, Method 238 Site D calling Site C 239 Site D calling Site F 240 Variations in PBX Characteristics 241 E1 Phonebook Configuration E1-Standard Inbound and Outbound MultiVOIP Phonebooks E1 Versus T1 Telephony Environments242 243 Free Calls One Voip Site to Another 244 Local Rate Calls Within Local Calling Area of Remote United Kingdom 245 246 National Rate Calls Within Nation of Remote Voip Site 247 Inbound versus Outbound Phonebooks 248 249 250 251 Phonebook Configuration Procedure 252 253 254 255 256 Select Inbound PhoneBook/List Entries 257 258 Add/Edit Inbound PhoneBook screen appears 259 When no external routing device is used . If 260 Call Forward Parameters 261 Sites, All-E1 Example E1 Phonebook Examples262 263 France Country Code 264 Netherlands 265 PBX 266 267 268 269 Configuring Digital & Analog VOIPs in Same System 270 Phone Book for Analog Voip Host Unit Site B 271 272 Outbound Phone Book for MVP3010 Digital Voip Site D 273 Inbound Phone Book for MVP3010 Digital Voip Site D 274 275 276 277 Call Completion Summaries 278 279 280 281 International Telephony Numbering Plan Resources 282 283 Operation and Maintenance SIP Server Endpoint Statistics screen Operation and Maintenance284 285 286 287 288 System Information screen 289 290 About Call Progress Statistics Screens291 292 293 Call Details 294 SC, FEC 295 Dtmf 296 297 Services Status 298 Correction. Forward Error 299 About Logs 300 Column Hhmmss 301 302 303 304 Cont’d From Details 305 306 About IP Statistics 307 308 UDP versus TCP 309 UDP 310 Rtcp 311 About Link Management 312 313 314 About Registered Gateway Details 315 316 317 About Alternate Server Statistics 318 319 320 321 About Packetization Time 322 Packetization Ranges and Increments 323 324 MultiVoip Program Menu Items 325 Configuration Port Setup Configuration Option326 Obtaining Updated Firmware Date and Time Setup327 328 329 330 331 Implementing a Software Upgrade 332 Downloading Firmware 333 334 335 Downloading Factory Defaults 336 337 Downloading IFM Firmware 338 339 340 341 Setting and Downloading User Defaults 342 343 344 Setting a Password Windows GUI 345 346 347 Setting a Password Web Browser GUI 348 Un-Installing the MultiVOIP Software 349 350 Upgrading Software 351 FTP Server File Transfers Downloads 352 353 354 355 356 357 358 359 360 361 Web Browser Interface 362 363 364 365 366 367 SysLog Server Functions 368 MultiVOIP User Guide Operation & Maintenance 370 Warranty, Service, and Tech Support Repair Procedures for U.S. and Canadian Customers Limited Warranty371 372 373 Technical SupportContacting Technical Support Country By E-mail By telephone 374 Regulatory Information FCC Declaration EMC, Safety, and R&TTE Directive Compliance375 FCC Part 68 Telecom Industry Canada376 377 Canadian Limitations Notice 378 Weee Statement 379 Appendix a Cable Pinouts 380 Command CableEthernet Connector Appendix a Cable Pinouts Voice/Fax Channel Connectors T1/E1 Connector381 382 383 Isdn BRI RJ-45 Pinout Information 384 Isdn Interfaces ST and U 385 Appendix B TCP/UDP Port Assignments Port Number Assignment List Well Known Port Numbers386 387 388 Index 389 SIP URL 390 MVP210-SS MVP410-SS MVP810-SS 391 FXO 392 119 393 394 MVP210-SS 395 Registration field 396 Vlan ID 397 FDX LED 398 399 Iana 400 IP Addresses acceptable for Registration field 401 XSG 402 Snmp 403 404 115 405 406 Quick hookup diagram 410/810 Safety Warnings Telecom 407 408 409 IP Addresses acceptable for 410 411 Telecom safety warnings 412 MVP410-SS MVP810-SS 413 414 S000393B