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Multi-Tech Systems MVP210-SS manual Warranty, Service, and Tech Support, 370

Models: MVP210-SS

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Troubleshooting Specs Install Quick hookup diagram 410/810 Password Default = 100 ms Alert Timer Seconds Warranty Maintenance Phone/IP Starter Configuration

Page 370

Warranty, Service, & Tech Support	MultiVOIP User Guide

Chapter 9 Warranty, Service, and Tech Support

370

Page 369 Page 371

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Multi-Tech Systems MVP210-SS manual Warranty, Service, and Tech Support, 370

Page 369 Page 371

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Contents

MultiVOIPTM SS User Guide Contents Contents MultiVOIP User Guide MultiVOIP User Guide Contents Appendix B TCP/UDP Port Assignments Overview About This Manual Digital MultiVOIP Products Analog MultiVOIP Products ISDN/BRI MultiVOIP Products MVP-410SS/810SS Chassis Internet Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP Front Panel LEDs MVP-410SS/810SS LEDs Boot PowerEthernet Computer Requirements Specifications MVP410SS MVP810SS MVP210SS Installation at a Glance Related Documentation Quick Start Instructions Introduction MultiVOIP Startup Tasks Task Gather IP Information Phone/IP Details *Absolutely Needed Gather Telephone Information Phone/IP Details Often Needed/Wanted Obtain Email Address for Voip for email call log reporting IP info for voip unit Ethernet/IP Parameters Identify Remote Voip Site to Call Placement Command/Control Computer Setup Specs & Settings Quick Hookup for MVP410-SS & MVP810-SS Quick Hookup for MVP210-SS CH1 CH2 Load MultiVOIP Control Software onto PC My Computer CD ROM drive Open. Click Autorun icon Phone/IP Starter Configuration MultiVOIP User Guide QS Phone/IP Starter Config Phone/IP Starter Configuration Go to Configuration Smtp MultiVOIP User Guide QS Phone/IP Starter Config Network Locations of SIP Servers Primary & Alternate END of Procedure Phonebook Starter Configuration with remote voip Outbound Phonebook MultiVOIP User Guide QS Phonebook Starter Config North America Long-Distance Example Seattle-Chicago system Click OK to exit from the Add/Edit Outbound Phonebook screen Inbound Phonebook MultiVOIP User Guide QS Phonebook Starter Config Free Seattle access, all employees Phonebook Tips QS Phonebook Tips MultiVOIP User Guide Knowing When to Drop Digits = 1-second pause Phonebook Example Voip Sites with Phonebooks Sample Phonebooks Enlarged Phonebook Worksheet Enlarged Phonebook Worksheet Connectivity Test MultiVOIP User Guide QS Connectivity Test QS Connectivity Test MultiVOIP User Guide Pstn pstn call connected on Troubleshooting Verify phonebook configuration Mechanical Installation and Cabling Lithium Battery Caution Safety WarningsSafety Warnings Telecom Unpacking Your MultiVOIP Unpacking the MVP-410SS/810SS Unpacking the MVP-410SS/810SS Unpacking the MVP210-SS Unpacking the MVP210-SS Rack-Mounting MVP410SS or MVP810SS Safety Recommendations for Rack Installations Inch Rack Enclosure Mounting Procedure Bracket Attachment for Rack Mounting MVP410SS & MVP810SS Cabling Procedure for MVP-410SS/810SS MVP-410SS/810SS Rear Screw Locations MVP-410SS/810SS Channel Jumper Settings For an FXS or FXO connection For an E&M connection For a did connection Did Example did fax system or did voice phone lines Cabling Procedure for MVP210-SS MVP210SS Circuit Board 11 Cabling for MVP210-SS For an E&M connection Software Installation Loading MultiVOIP Software onto the PC MultiVOIP User Guide Software Installation Software Installation MultiVOIP User Guide MultiVOIP User Guide Software Installation Software Installation MultiVOIP User Guide MultiVOIP User Guide Software Installation Software Installation MultiVOIP User Guide Un-Installing the MultiVOIP Configuration Software Software Installation MultiVOIP User Guide Completion screen will appear Click Finish Technical Configuration Configuring the MultiVOIP Technical Configuration MultiVOIP User Guide MultiVOIP User Guide Technical Configuration Local Configuration Pre-Requisites Telephony Interface Parameters Smtp Parameters for email call log reporting Config Info CheckList Local Configuration Procedure Summary Local Configuration Procedure Detailed Technical Configuration MultiVOIP User Guide MultiVOIP User Guide Technical Configuration Solving Common Connection Problems Ctrl + G 100 101 Ctrl + Alt + 102 103 104 Ethernet Parameters 105 Vlan ID 106 107 DiffServ Parameter fields Bits = 108 109 FTP Parameter fields 110 TDM Routing Option Parameter Fields 111 Ctrl + H 112 113 114 Dtmf Parameters 115 RFC2833 method. Uses an RTP 116 Fax Volume 117 727, @ 711 a/u726, @ 723.1 @ Forward Error Correction enables 119 Alert 120 Tone 121 Alert Timer Seconds 122 Jitter 123 Optimization Factor Modem Relay124 Consecutive Packets Lost defines Automatic DisconnectionCall Duration defines 125 Ctrl + Alt + N 126 127 128 129 Default = 100 ms 130 131 Not applicable to FXS interface 132 133 134 Dialing Options 135 Flash Hook Options fields 136 CID Name Melvin Jones Time Stamp Date 05/31 Time142pm 137 CID Number CID Name Anoka-Whse-VP3 Time Stamp Date 138 Time Stamp Date 11/15 Time 617pm 139 140 Answer Supervision fields 141 Disconnect Supervision fields 142 143 144 Tone 145 #53 + PBX extension 146 Dialing Options cont’d Flash Hook Options fields 147 Did Options 148 Did Options cont’d Ctrl + Alt + Shft + P 149 150 151 152 Field Name Values & Description Ctrl + R 153 154 155 Accommodated 156 Standard Tones fields 157 Standard Tones fields cont’d 158 MVP810ST MultiVOIP User Guide Technical Configuration Tone Pair Values 160 161 Ctrl + Alt + S 162 Smtp Parameters Definitions Field Name Values Description 163 164 Mail Criteria Custom Fields Definitions Description 165 166 Matched 167 Details 168 Ctrl + Alt + L 169 Technical Configuration MultiVOIP User Guide 171 Messages 172 Ctrl + Alt +H 173 174 175 Or # 176 177 Its Statistics Call Progress screen Party, Busy Party, and Connected178 Statistics Call Progress screen Allowed Name Type, and Omaha179 Supplementary Services screen 180 Field of the Statistics Call Progress Identification has been enabled, Busy181 An Allowed Name Type, Supplementary Services182 183 184 Ctrl + Alt + Sft + VH 185 Stun 186 Ctrl + Alt + U 187 188 Retransmissions field 189 190 Sent 191 192 193 Set SIP Server Configuration parameters 194 MVP-SS 195 196 197 198 Neither make nor receive calls 199 Ctrl + Alt +Y 200 201 202 203 204 T1 Phonebook Configuration 205 T1 Versus E1 Telephony Environments Configuring T1 NAM Telephony MultiVOIP Phonebooks206 207 Phonebook Icons Description 208 Alt + Alt + O 209 Select Outbound Phone Book/List Entries 210 Add/Edit Outbound PhoneBook screen appears 211 212 Device is used . If Any This field currently disabled 213 214 SIP Fields 215 PBX 216 217 Add/Edit Inbound PhoneBook screen appears 218 When no external routing device is used. If 219 Destination 220 221 Sites, All-T1 Example T1 Phonebook Examples222 223 PBX 224 225 226 227 Configuring Mixed Digital/Analog Voip Systems 228 229 Phone Book for Series I Analog Voip Host Unit Site B 230 231 Voip 232 233 234 235 236 Site a calling Site C, Method Call Completion Summaries421 Site C calling Site a Site D calling Site C 238 Site D calling Site F 239 Variations in PBX Characteristics 240 E1 Phonebook Configuration 241 E1-Standard Inbound and Outbound MultiVOIP Phonebooks E1 Versus T1 Telephony Environments242 Free Calls One Voip Site to Another 243 Local Rate Calls Within Local Calling Area of Remote 244 245 United Kingdom National Rate Calls Within Nation of Remote Voip Site 246 Inbound versus Outbound Phonebooks 247 248 249 250 Phonebook Configuration Procedure 251 252 253 254 255 256 Select Inbound PhoneBook/List Entries 257 Add/Edit Inbound PhoneBook screen appears 258 When no external routing device is used . If 259 Call Forward Parameters 260 261 Sites, All-E1 Example E1 Phonebook Examples262 France Country Code 263 Netherlands 264 PBX 265 266 267 268 Configuring Digital & Analog VOIPs in Same System 269 Phone Book for Analog Voip Host Unit Site B 270 271 Outbound Phone Book for MVP3010 Digital Voip Site D 272 Inbound Phone Book for MVP3010 Digital Voip Site D 273 274 275 276 Call Completion Summaries 277 278 279 280 International Telephony Numbering Plan Resources 281 282 Operation and Maintenance 283 SIP Server Endpoint Statistics screen Operation and Maintenance284 285 286 287 System Information screen 288 289 290 About Call Progress Statistics Screens291 292 Call Details 293 294 295 SC, FEC 296 Dtmf Services Status 297 Correction. Forward Error 298 About Logs 299 300 301 Column Hhmmss 302 303 Cont’d From Details 304 305 About IP Statistics 306 307 UDP versus TCP 308 UDP 309 Rtcp 310 About Link Management 311 312 313 About Registered Gateway Details 314 315 316 About Alternate Server Statistics 317 318 319 320 About Packetization Time 321 Packetization Ranges and Increments 322 323 MultiVoip Program Menu Items 324 325 Configuration Port Setup Configuration Option326 Obtaining Updated Firmware Date and Time Setup327 328 329 330 Implementing a Software Upgrade 331 Downloading Firmware 332 333 334 Downloading Factory Defaults 335 336 Downloading IFM Firmware 337 338 339 340 Setting and Downloading User Defaults 341 342 343 Setting a Password Windows GUI 344 345 346 Setting a Password Web Browser GUI 347 Un-Installing the MultiVOIP Software 348 349 Upgrading Software 350 FTP Server File Transfers Downloads 351 352 353 354 355 356 357 358 359 360 Web Browser Interface 361 362 363 364 365 366 SysLog Server Functions 367 368 MultiVOIP User Guide Operation & Maintenance Warranty, Service, and Tech Support 370 Repair Procedures for U.S. and Canadian Customers Limited Warranty371 372 Country By E-mail By telephone Technical SupportContacting Technical Support 373 Regulatory Information 374 FCC Declaration EMC, Safety, and R&TTE Directive Compliance375 FCC Part 68 Telecom Industry Canada376 Canadian Limitations Notice 377 Weee Statement 378 Appendix a Cable Pinouts 379 Appendix a Cable Pinouts Command CableEthernet Connector 380 Voice/Fax Channel Connectors T1/E1 Connector381 382 Isdn BRI RJ-45 Pinout Information 383 Isdn Interfaces ST and U 384 Appendix B TCP/UDP Port Assignments 385 Port Number Assignment List Well Known Port Numbers386 387 Index 388 SIP URL 389 MVP210-SS MVP410-SS MVP810-SS 390 FXO 391 119 392 393 MVP210-SS 394 Registration field 395 Vlan ID 396 FDX LED 397 398 Iana 399 IP Addresses acceptable for Registration field 400 XSG 401 Snmp 402 403 115 404 405 Quick hookup diagram 410/810 406 Safety Warnings Telecom 407 408 IP Addresses acceptable for 409 410 Telecom safety warnings 411 MVP410-SS MVP810-SS 412 413 414 S000393B

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