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Multi-Tech Systems MVP210-SS manual Statistics Screens, About Call Progress, 291

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MultiVOIP User Guide	Operation & Maintenance

Statistics Screens

Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software.

About Call Progress

Accessing Call-Progress Statistics

Channel Icons (Main Screen Lower Left)

Channel icons are green when data traffic is present, red when idle.

In the web GUI, call progress details can be viewed by clicking on an icon (one for each channel) arranged similarly on the web-browser screen.

Pulldown

Icon

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Multi-Tech Systems MVP210-SS manual Statistics Screens, About Call Progress, 291

Contents

MultiVOIPTM SS User Guide Contents Contents MultiVOIP User Guide MultiVOIP User Guide Contents Appendix B TCP/UDP Port Assignments Overview About This Manual Digital MultiVOIP Products Analog MultiVOIP Products ISDN/BRI MultiVOIP Products MVP-410SS/810SS Chassis Internet Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MVP-410SS/810SS LEDs MultiVOIP Front Panel LEDsPower BootEthernet Computer Requirements MVP410SS MVP810SS MVP210SS SpecificationsRelated Documentation Installation at a GlanceQuick Start Instructions Introduction Task MultiVOIP Startup TasksGather IP Information Gather Telephone Information Phone/IP Details *Absolutely NeededObtain Email Address for Voip for email call log reporting Phone/IP Details Often Needed/WantedIP info for voip unit Ethernet/IP Parameters Identify Remote Voip Site to Call Command/Control Computer Setup Specs & Settings PlacementQuick Hookup for MVP410-SS & MVP810-SS CH1 CH2 Quick Hookup for MVP210-SSMy Computer CD ROM drive Open. Click Autorun icon Load MultiVOIP Control Software onto PCPhone/IP Starter Configuration MultiVOIP User Guide QS Phone/IP Starter Config Go to Configuration Smtp Phone/IP Starter ConfigurationMultiVOIP User Guide QS Phone/IP Starter Config Network Locations of SIP Servers Primary & Alternate END of Procedure Outbound Phonebook Phonebook Starter Configuration with remote voipMultiVOIP User Guide QS Phonebook Starter Config North America Long-Distance Example Seattle-Chicago system Click OK to exit from the Add/Edit Outbound Phonebook screen Inbound Phonebook MultiVOIP User Guide QS Phonebook Starter Config Free Seattle access, all employees Phonebook Tips QS Phonebook Tips MultiVOIP User Guide Knowing When to Drop Digits = 1-second pause Phonebook Example Voip Sites with Phonebooks Sample Phonebooks Enlarged Phonebook Worksheet Enlarged Phonebook Worksheet Connectivity Test MultiVOIP User Guide QS Connectivity Test QS Connectivity Test MultiVOIP User Guide Pstn pstn call connected on Verify phonebook configuration TroubleshootingMechanical Installation and Cabling Safety Warnings Lithium Battery CautionSafety Warnings Telecom Unpacking Your MultiVOIP Unpacking the MVP-410SS/810SS Unpacking the MVP-410SS/810SSUnpacking the MVP210-SS Unpacking the MVP210-SSRack-Mounting MVP410SS or MVP810SS Safety Recommendations for Rack Installations Bracket Attachment for Rack Mounting MVP410SS & MVP810SS Inch Rack Enclosure Mounting ProcedureMVP-410SS/810SS Rear Screw Locations Cabling Procedure for MVP-410SS/810SSMVP-410SS/810SS Channel Jumper Settings For an E&M connection For an FXS or FXO connectionDid Example did fax system or did voice phone lines For a did connectionCabling Procedure for MVP210-SS MVP210SS Circuit Board 11 Cabling for MVP210-SS For an E&M connection Software Installation Loading MultiVOIP Software onto the PC MultiVOIP User Guide Software Installation Software Installation MultiVOIP User Guide MultiVOIP User Guide Software Installation Software Installation MultiVOIP User Guide MultiVOIP User Guide Software Installation Software Installation MultiVOIP User Guide Un-Installing the MultiVOIP Configuration Software Software Installation MultiVOIP User Guide Completion screen will appear Click Finish Technical Configuration Configuring the MultiVOIP Technical Configuration MultiVOIP User Guide MultiVOIP User Guide Technical Configuration Pre-Requisites Local ConfigurationTelephony Interface Parameters Smtp Parameters for email call log reporting Config Info CheckList Local Configuration Procedure Summary Local Configuration Procedure Detailed Technical Configuration MultiVOIP User Guide MultiVOIP User Guide Technical Configuration Ctrl + G 100 Solving Common Connection Problems101 102 Ctrl + Alt +103 Ethernet Parameters 104Vlan ID 105106 DiffServ Parameter fields 107108 Bits =FTP Parameter fields 109TDM Routing Option Parameter Fields 110111 112 Ctrl + H113 114 115 Dtmf Parameters116 RFC2833 method. Uses an RTP117 Fax Volume723.1 @ 711 a/u726, @ 727, @119 Forward Error Correction enables120 Alert121 Tone122 Alert Timer Seconds123 JitterModem Relay Optimization Factor124 125 Automatic DisconnectionCall Duration defines Consecutive Packets Lost defines126 Ctrl + Alt + N127 128 129 130 Default = 100 msNot applicable to FXS interface 131132 133 Dialing Options 134Flash Hook Options fields 135CID Name Melvin Jones Time Stamp Date 05/31 Time142pm 136CID Number CID Name Anoka-Whse-VP3 Time Stamp Date 137Time Stamp Date 11/15 Time 617pm 138139 Answer Supervision fields 140Disconnect Supervision fields 141142 143 Tone 144#53 + PBX extension 145Dialing Options cont’d Flash Hook Options fields 146Did Options 147Did Options cont’d 148149 Ctrl + Alt + Shft + P150 151 Field Name Values & Description 152153 Ctrl + R154 Accommodated 155Standard Tones fields 156Standard Tones fields cont’d 157MVP810ST 158MultiVOIP User Guide Technical Configuration 160 Tone Pair Values161 162 Ctrl + Alt + S163 Smtp Parameters Definitions Field Name Values DescriptionMail Criteria 164165 Custom Fields Definitions DescriptionMatched 166Details 167168 169 Ctrl + Alt + LTechnical Configuration MultiVOIP User Guide Messages 171172 173 Ctrl + Alt +H174 175 176 Or #177 Party, Busy Party, and Connected Its Statistics Call Progress screen178 Allowed Name Type, and Omaha Statistics Call Progress screen179 180 Supplementary Services screenIdentification has been enabled, Busy Field of the Statistics Call Progress181 Supplementary Services An Allowed Name Type,182 183 184 185 Ctrl + Alt + Sft + VH186 Stun187 Ctrl + Alt + U188 189 Retransmissions field190 191 Sent192 193 194 Set SIP Server Configuration parameters195 MVP-SS196 197 198 199 Neither make nor receive calls200 Ctrl + Alt +Y201 202 203 204 205 T1 Phonebook ConfigurationConfiguring T1 NAM Telephony MultiVOIP Phonebooks T1 Versus E1 Telephony Environments206 207 208 Phonebook Icons Description209 Alt + Alt + O210 Select Outbound Phone Book/List Entries211 Add/Edit Outbound PhoneBook screen appearsDevice is used . If Any 212213 This field currently disabledSIP Fields 214215 216 PBX217 Add/Edit Inbound PhoneBook screen appears 218 219 When no external routing device is used. If220 Destination221 T1 Phonebook Examples Sites, All-T1 Example222 PBX 223224 225 226 227 228 Configuring Mixed Digital/Analog Voip Systems229 230 Phone Book for Series I Analog Voip Host Unit Site B231 232 Voip233 234 235 236 Site C calling Site a Call Completion Summaries421 Site a calling Site C, Method238 Site D calling Site C239 Site D calling Site F240 Variations in PBX Characteristics241 E1 Phonebook ConfigurationE1 Versus T1 Telephony Environments E1-Standard Inbound and Outbound MultiVOIP Phonebooks242 243 Free Calls One Voip Site to Another244 Local Rate Calls Within Local Calling Area of RemoteUnited Kingdom 245246 National Rate Calls Within Nation of Remote Voip Site247 Inbound versus Outbound Phonebooks248 249 250 251 Phonebook Configuration Procedure252 253 254 255 256 Select Inbound PhoneBook/List Entries 257 258 Add/Edit Inbound PhoneBook screen appears259 When no external routing device is used . If260 Call Forward Parameters261 E1 Phonebook Examples Sites, All-E1 Example262 263 France Country Code264 Netherlands265 PBX266 267 268 269 Configuring Digital & Analog VOIPs in Same System270 Phone Book for Analog Voip Host Unit Site B271 272 Outbound Phone Book for MVP3010 Digital Voip Site D273 Inbound Phone Book for MVP3010 Digital Voip Site D274 275 276 277 Call Completion Summaries278 279 280 281 International Telephony Numbering Plan Resources282 283 Operation and MaintenanceOperation and Maintenance SIP Server Endpoint Statistics screen284 285 286 287 288 System Information screen289 290 Statistics Screens About Call Progress291 292 293 Call Details294 SC, FEC 295Dtmf 296297 Services Status298 Correction. Forward Error299 About Logs300 Column Hhmmss 301302 303 304 Cont’d From Details305 306 About IP Statistics307 308 UDP versus TCP309 UDP310 Rtcp311 About Link Management312 313 314 About Registered Gateway Details315 316 317 About Alternate Server Statistics318 319 320 321 About Packetization Time322 Packetization Ranges and Increments323 324 MultiVoip Program Menu Items325 Configuration Option Configuration Port Setup326 Date and Time Setup Obtaining Updated Firmware327 328 329 330 331 Implementing a Software Upgrade332 Downloading Firmware333 334 335 Downloading Factory Defaults336 337 Downloading IFM Firmware338 339 340 341 Setting and Downloading User Defaults342 343 344 Setting a Password Windows GUI345 346 347 Setting a Password Web Browser GUI348 Un-Installing the MultiVOIP Software349 350 Upgrading Software351 FTP Server File Transfers Downloads352 353 354 355 356 357 358 359 360 361 Web Browser Interface362 363 364 365 366 367 SysLog Server Functions368 MultiVOIP User Guide Operation & Maintenance 370 Warranty, Service, and Tech SupportLimited Warranty Repair Procedures for U.S. and Canadian Customers371 372 373 Technical SupportContacting Technical Support Country By E-mail By telephone374 Regulatory InformationEMC, Safety, and R&TTE Directive Compliance FCC Declaration375 Industry Canada FCC Part 68 Telecom376 377 Canadian Limitations Notice378 Weee Statement379 Appendix a Cable Pinouts380 Command CableEthernet Connector Appendix a Cable PinoutsT1/E1 Connector Voice/Fax Channel Connectors381 382 383 Isdn BRI RJ-45 Pinout Information384 Isdn Interfaces ST and U385 Appendix B TCP/UDP Port AssignmentsWell Known Port Numbers Port Number Assignment List386 387 388 Index389 SIP URL390 MVP210-SS MVP410-SS MVP810-SS391 FXO392 119393 394 MVP210-SS395 Registration field396 Vlan ID397 FDX LED398 399 Iana400 IP Addresses acceptable for Registration field401 XSG402 Snmp403 404 115405 406 Quick hookup diagram 410/810Safety Warnings Telecom 407 408 409 IP Addresses acceptable for410 411 Telecom safety warnings412 MVP410-SS MVP810-SS413 414 S000393B