Nortel Networks Option 11C Mini manual Conflicts with ACD queues, Obtaining the use of card slot

Appendix B – Changing preprogrammed data Page 321 of 332

Obtaining the use of card slot 10

If another circuit card requires card slot 10, remove the six Meridian Mail Mini agents programmed for this card slot. Load LD 11 on the TTY and respond to the system prompts, as shown below. Repeat the procedure for each of the six units that you want to remove.

LD 11

REQ OUT <CR>

TYPE 2008 <CR>

TN 10 XX <CR> “XX” = a value of 0,1,2,8,9, or 10

Obtaining the use of Meridian Mail Mini ACD queues

The Meridian Mail Mini feature also uses a number of ACD queues in the Option 11 system. See “Conflicts with ACD queues” on page 321 for information about how to remove this data from the system.

Conflicts with ACD queues

The Option 11C Mini has preprogrammed ACD queues for Meridian Mail Mini, the Central Answering Position, and general purpose ACD. To remove these values, use LD 23.

Note: Before you remove this data from the system, make sure that all ACD agent information is removed from the queue.

In LD 23, respond to the prompts as follows:

LD 23

REQ OUT

TYPE ACD

CUST 0

ACDN XXXX “XXXX” = Value of ACD queue

Repeat for each ACD queue you want to remove.

Option 11C Mini Planning and Installation Guide