Nortel Networks Option 11C Mini manual Creating digital model telephones

Appendix B – Changing preprogrammed data Page 327 of 332

Creating digital model telephones

To create model digital telephones, you must program key 0 with a function that can act as a prime extension number or its equivalent. This includes telephones that are programmed to have Single Call Ringing (SCR), Multiple Call Ringing (MCR), Single Call Non-Ringing (SCN), Multiple Call Non-Ringing (MCN), and Automatic Call Distribution (ACD).

For ACD telephones, the model telephone defines the ACD queue. To define the extension number, you must enter the ID number of the agent or the Central Answering Position.

You must enter the following information in LD 11 to create a digital telephone model:

LD 11

REQ NEW

TYPE 2XXX M or 3000 M “XXX” = allowed telephone types

MODL YYY “YYY” = the model number of the telephone that you are creating (between 1 - 127)

Enter the responses to the remaining prompts to complete the new model. Refer to the Option 11C Software guides for a complete list of prompts and possible responses.

Modifying digital model telephones

If you want to modify a digital telephone, load LD 11 and enter the following commands on the TTY:

LD 11

REQ CHG

TYPE 2XXX M or 3000 M “XXX” = allowed telephone types

MODL YYY “YYY” = the model number of the telephone that you are modifying

For more information about LD 11, refer to the X11 Administration

Input/Output Guide.

Option 11C Mini Planning and Installation Guide