Palm TREOPROBLKSPT manual 390

7.Do one of the following:

■Windows XP computer: Double-click the ActiveSync icon in your taskbar, and then from the File menu, select Connection Settings, make sure the Allow USB connections box is checked, and then click Connect.

■Windows Vista computer: Click Start > All Programs > Windows Mobile Device Center. Select Connect without setting up your device, and then select Connection settings. Make sure the Allow USB connections box is checked, and then click Connect.

8.On your smartphone, press Start , select Settings, select the Connections tab, and then select USB to PC If the Enable advanced network functionality box is checked, uncheck it. If this box is currently unchecked, then check it.

9.Perform a soft reset (see “Performing a Soft Reset” on page 375).

10.Restart your computer and make sure the desktop sync software is running.

11.If problems persist and you’re synchronizing through a USB hub, try connecting the USB cable to a different USB port on the hub or directly to your computer’s built-in USB port.

12.If you’re synchronizing through a built-in USB port on the front of your computer, move the USB cable to a USB port on the back of your computer (if your computer has USB ports in both places).

13.For a Windows XP computer only: On your computer, uninstall Microsoft ActiveSync (Start > Settings > Control Panel > Add or Remove Programs). Then put your smartphone in Setup Mode and reinstall the software (see “Switching Between Sync Mode and Setup Mode” on page 46).

14.For a Windows XP computer only: Delete the existing partnership between your Treo Pro smartphone and your computer, and create a new one by doing the following steps in turn:

■Disconnect your smartphone and your computer from the USB cable.

■Right-click the gray ActiveSync icon in the taskbar in the lower-right corner of your computer screen, and then select Open Microsoft ActiveSync.

390 Section 7A: Help