Desktop Sync Software

This section covers issues with synchronizing using the desktop sync software that came with your Treo Pro smartphone. If you have a Windows XP computer, the desktop sync software is called ActiveSync® desktop software. If you have a Windows Vista® computer, the desktop sync software is called Windows Mobile Device Center.

MySmartphone Does NotSyncWhen IConnecttoMy ComputerWiththe USBCable.Instead,I See a Treo Setup Screen

Your connection is not in Sync Mode.

1.On your device, press Start and select Settings.

2.Select the System tab, and then select PC Setup .

3.Select Synchronize.

4.Connect your smartphone to your computer with the USB cable. (Synchronization should start automatically.)

5.If you still cannot synchronize, go to palm.com/support for synchronization support.

I Am in Sync Mode, But Synchronization Isn’t Working

Even if you are in sync mode, synchronization cannot take place unless you have the desktop sync software installed on your computer. If you did not install the software during initial setup but want to synchronize, switch to setup mode so that you can install the software.

1.On your device, press Start and select Settings.

2.Select the System tab, and then select PC Setup .

3.Select Set up my PC.

4.Connect your smartphone to your computer with the USB cable. (Setup should start automatically.)

5.Follow the onscreen prompts to complete setup, and then select the option to synchronize.

6.If you still cannot synchronize, go to palm.com/support for synchronization support.

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Section 7A: Help

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Palm TREOPROBLKSPT Desktop Sync Software, Select Synchronize, Am in Sync Mode, But Synchronization Isn’t Working, 388