Section 7A: Help 385
Help
My Smartphone Won’t Connect to the InternetYour TreoPro smartphone supports Sprint Mobile Broadband (EVDO), Sprint 1xRTT, and
Wi-Fi wireless data networks. Toconnect to the Internet, you must either subscribe to data
services with Sprint or be within range of a Wi-Fi network.
䢇Contact Sprint to verify that your subscription plan includes data services and that these
services have been correctly activated. Sprint should also be able to tell you if there are
any outages in your location.
䢇If your company uses Microsoft System Center Mobile Device Manager and you’re
attempting to make a Wi-Fi connection, contact your system administrator to find out
whether Wi-Fi features are disabled on your smartphone.
䢇Press and hold Power to turn off your phone. Then press and hold the same button
to turn it back on again.
䢇Perform a soft reset (see “Performing a Soft Reset” on page375).
䢇Confirm that data services are correctly configured on your smartphone:
1. Press Start and select Settings.
2. Select the Connections tab, and then select Connections .
3. On the Tasks tab, select Manage existing connections.
4. If Power Visio n appears in the list, press OK . If not, contact Sprint for assistance.
I Can’t Send or Receive Text Messages䢇Make sure that your phone is on (see “Turning Your Phone On and Off” on page34).
䢇Contact Sprint to verify that your plan includes messaging services, that these services
have been correctly activated, and that they are available at your location (Sprint should
be able to tell you if messaging services have been experiencing transmission delays).
䢇If possible, contact the recipient of the message, and make sure the receiving device can
handle the type of message you’re sending.
䢇If a text message arrives but does not display a notification, perform a soft reset
(see “Performing a Soft Reset” on page 375).