Palm TREOPROBLKSPT manual Help 391

■Click File and then click Delete Mobile Device. When asked to confirm, click Yes.

■Connect your smartphone and your computer to the USB cable.

■When the Synchronization Setup Wizard appears, follow the steps to establish a sync relationship between your smartphone and your computer.

15.If your organization uses a firewall or a VPN connection, synchronizing with ActiveSync may not work. For a Windows XP computer only, go to microsoft.com and search for the following topics to help with specific firewall setup situations:

■ActiveSync USB Connection Troubleshooting Guide.

■ActiveSync with Sygate Personal Firewall.

■ActiveSync with Trend Micro PC-cillin Internet Security.

■ActiveSync with Norton Personal Firewall.

16.Verify with your computer hardware vendor that your operating system supports your internal USB controller.

Did you know?

A common cause of sync problems is the presence of protective software, such as VPNs or firewalls, on your computer or network.

Tip

If you are synchronizing to an Exchange server and you’re unable to change your lock settings, check with your system administrator to find out if a systemwide locking policy is in place.

Synchronization Finishes But Information Doesn’t AppearWhereItShould

⬤With the included software, your Treo Pro smartphone can synchronize with the root folders of Contacts, Calendar, Tasks, and Notes. If you want to synchronize with a global Exchange Address Book, you must copy the addresses to your local Contacts list in Microsoft Office Outlook. Right-click the addresses and select Add to Personal Address Book.

⬤Microsoft Office Outlook subfolders and public folders are not accessible with the included software. You may want to use a third-party solution instead.

Section 7A: Help 391

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