Palm TREOPROBLKSPT manual Scheduled Email Synchronization Is Not Working, 398

Scheduled Email Synchronization Is Not Working

If email synchronization is occurring and you turn your smartphone off, or if the connection to your email service provider is disconnected, the sync fails.

1.Check the synchronization schedule to make sure that email sync is set to occur at the expected day and time (see “Setting the Synchronization Schedule” on page 334 for details).

2.Press Start , select Programs, and then select ActiveSync .

3.Press Menu (right softkey) and select Configure Server.

4.Press Next (right softkey), and make sure the Save password box is checked. (This is required for wireless synchronization.)

I Have Problems Sending Email (IMAP and POP Accounts)

If you are able to receive email messages but cannot send them, try the following:

⬤Make sure your ISP or email provider allows you to access email on a Treo Pro smartphone. (Some providers do not offer this option at all; other providers require an upgrade for you to access email on a smartphone.)

⬤Turn on authentication (see “Setting Up an IMAP or POP Email Account” on page 129). (Many service providers require authenticated access, or ESMTP, to use their SMTP servers.)

⬤Enter the name of a different outgoing mail server for sending mail (see “Setting Up an IMAP or POP Email Account” on page 129). (Many ISPs, such as cable companies, require that you have an Internet connection to their network to send email through their servers. In this case, you can almost always receive email from these accounts, but if you want to send email, you must send it through another server. Contact Sprint for an outgoing mail server option based on your Sprint account settings. In other cases, your ISP may be able to provide you with the outgoing mail server settings required to send mail from your smartphone.)

398 Section 7A: Help