Accessing Voice and Video Mail | Polycom 1725-16843-001 guide

User Guide for the Polycom VVX 1500 Business Media Phone	Accessing Voice and Video Mail

Accessing Voice and Video Mail

•Voice and video mail is an optional feature that your system administrator sets up. Your system may not support it.

•Screen options may vary with your application. Voice/video mail may be accessible with a single key press.

You can access voice and video mail messages from your phone. Your mail is saved in a centralized location.

Your phone may indicate mail by the following:

•An icon, , on the status bar. The icon has a counter indicating the number of messages you haven’t heard yet.

•An icon, , next to the Line Key.

•A fast flashing LED indicator.

•An audible alert (if your phone is on-hook).

You can temporarily remove all message indicators by accessing the Messages screen and tapping the Clear soft key. After a period of time (about two hours), the message indicators will display again.

To access voice or video messages:

1Do one of the following:

— To review new messages, tap	> Message Center.
or

—To review old messages, tap > Features > Messages >

Message Center. Or, press , and then tap Message Center.

The Messages screen displays.

(If multiple lines are set up on your phone, the Line Select screen displays instead, and you have to tap the line for which to listen to messages. Then, the Messages screen displays.)

2From the Messages screen, tap the Connect soft key, and then follow the voice or visual prompts on the screen.

(If you want to temporarily clear all message indicators without listening to your mail, tap the Clear soft key.)

3Tap to return to the idle screen.

78	Polycom, Inc.

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Polycom 1725-16843-001 manual Accessing Voice and Video Mail, Message Center

Contents

User Guide for Polycom VVX Business Media Phone Trademark Information Contents User Guide for the Polycom VVX 1500 Business Media Phone Using the Advanced Features of Your Phone Customizing the Phone Display Getting Started with Your Phone Changes to this Guide Feature Description Introducing Phone Components Understanding the Phone Keypad Key Description What Displays on the Touch Screen? With the phone number Status bar That is Be Right Back, Away, or Out to Lunch Phone Icons Icon Description Call audio-only Line unregistered Navigating Menus, Lists, and Fields If you want to Then do this Finger up to move up the list. Or, press Enabled or Disabled Entering Data and Editing Fields Using the Touch Screen Keyboard If you want to Then do this Tap the Latin , Katakana Unicode , Cyrillic or Ascii Using the Dialpad Keys on the Phone Console Tap the Save soft key Tap the Latin , Katakana , Unicode Tips for When You’re in Video Calls Cleaning the Touch Screen Tap Settings Basic Screen Clean Registering the Phone Registering the Phone Using the Basic Features of Your Phone Calling and Answering Answering Calls Answering When Not in Another Call Answering When in Another Call Pick up the handset Answering on a Shared Line Tap Settings Basic Preferences Auto Answer Answering Calls Automatically Placing Calls Calling by Dialing Numbers, URLs, or IP Addresses Calling Using the Speakerphone You can use the headset to dial a number, URL, or IP address Calling from Lists, Directories, and Keys Tap Features Contact Directory Calling by Speed Dialing Calling Using the H.323 Protocol Polycom, Inc Using a Headset Enabling Headset Memory ModeEnding Calls Using Electronic Hookswitch Tap Settings Basic Preferences Headset Headset Memory While Your Phone Rings Ignoring or Silencing Incoming CallsRejecting Incoming Calls During Calls Forwarding Calls While Your Phone Rings Holding and Resuming Calls Handling Multiple Calls on Hold Transferring Calls Performing a Consultative Transfer Setting Up Conference Calls Performing a Blind Transfer Hosting Conference Calls Polycom, Inc Holding and Resuming Conference Calls Ending Conference Calls Splitting Conference Calls into Two Calls on HoldManaging Conference Call Participants To manage a conference call Polycom, Inc Customizing Video During Calls Handling Video During Conference Calls Polycom, Inc Tap Features Forward Changing the Way Calls are AnsweredForwarding All Calls to Another Party Changing the Way Calls are Answered To disable call forwarding Rejecting Calls from a Contact Diverting Calls from a Contact to Another Party Temporarily Refusing All Calls Do Not Disturb Multiple Lines and Do Not Disturb To enable Do Not Disturb for a particular line Working with Call Lists Viewing Call Lists To view this call list Do this Tap Features Call Lists Managing Call Lists Working with Contact Directory Searching Your Local Contact Directory Adding Contacts to Your Local Contact Directory Adding Contacts Manually Working with Contact Directory Polycom, Inc Updating Your Local Contact Directory Adding Contacts from Call Lists Working with Corporate Directory Deleting Contacts from Your Local Contact DirectorySearching Corporate Directory Tap Features Corporate Directory Saving Corporate Directory Search Results Controlling What is Heard Changing the Ring ToneChanging the Ring Tone for Your Phone Changing the Speaker Volume Changing the Ringer VolumeSetting Ring Tones for Contacts Choosing Where You Hear Sound Effects Tap Settings Basic Preferences Audible RingerMuting the Microphone Managing Speed Dials Adding Speed Dial Keys Updating Speed Dial Keys Accessing Voice and Video Mail Message Center Working with Multiple and Shared Lines Supporting Multiple LinesLine Key Icon Displays for Supporting Multiple Line Keys Per Line Line Key Icon Shared Line Status Line Key Status Indicator Locking and Unlocking the PhoneSupporting Shared Lines About Your User Password Changing Your User PasswordTap Settings Advanced Tap Settings Basic Lock Phone Default setting is Allow ringing when lockedLocking and Unlocking Your Phone Calling and Answering from a Locked Phone To answer a call on a locked phone User Guide for the Polycom VVX 1500 Business Media Phone Using the Advanced Features of Your Phone Using Instant Messaging Tap Instant Messages Tap Features Messages Instant Messages Reading and Managing Instant Messages Sending Instant Messages To send an instant message Polycom, Inc Using Buddy Status Lists Updating Your Presence Settings Tap Features Presence My Status Managing Buddies Updating Your Buddy Status List Monitoring Buddies Blocking and Unblocking Contacts from Viewing Your StatusMonitoring Buddies from the Idle Screen Buddy Status Speed Dial Key Icon Status Indicator Monitoring Buddies from the Buddy Status List Tap Features Presence Buddy Status Integrating with Microsoft Live Communications Server Tap Features Presence Buddy Status Privacy List Working with a Polycom CMA System Tap Features CMA Directory Searching and Dialing from the CMA Directory Using Buddy Status Lists with a CMA System 100 Polycom, Inc 101 Removing Buddies from Your Buddy Status List Seeing Who’s Available Buddy’s Icon Buddy Status Viewing Buddies from the Buddy Status List Choosing How You Accept Invitations Tap Settings Basic Preferences Presence Accepting and Rejecting Invitations Updating Your Status What displays on your Status you choose What the status means Buddy’s phone Dialing Buddies About Your Login Credentials Using the Busy Lamp Field Tap , or tap Settings Basic Login CredentialsBLF Status Line Key Icon Status Indicator Idle No indicator Recording Calls and Conferences Recording Calls and Conferences 114 Recording Calls 116 Pausing and Resuming Recording Recording Conferences Playing Back Recorded Calls Browsing Recorded Calls Playing Back Recorded Calls Answering a Call While Playing Back Recorded Calls Using the Browser Using Navigation Soft Keys Tap this soft key To do this Using Editing Soft Keys Updating Your Phone’s Configuration Restarting Your Phone 126 Tap Settings Basic Preferences Language Changing the Language Tap Settings Basic Preferences Time & Date Changing the Time and Date Display Changing the Brightness of the Touch Screen Changing the Background Picture Tap Backlight Idle IntensityTap Maximum Intensity Settings Basic Preferences Background Using One of Your Own Pictures as the Background Picture Features Removable Storage MediaPicture Frame Setting Up Screen Savers Displaying Screen Savers Tap Settings Basic Preferences Picture Frame Using Your Phone as a Picture Frame Tap Settings Basic Preferences Screen SaverStopping and Disabling Screen Savers Tap Features Removable Storage Media Picture Frame Changing When and How Video Displays Enabling or Disabling Video 138 Tap Settings Basic Video Video Call Settings Starting and Stopping Near-Site Video During a CallEnabling or Disabling Near-Site Video for All Calls Tap the Stop Video or Start Video soft key User Guide for the Polycom VVX 1500 Business Media Phone Tap Settings Basic Video Camera Settings Changing the Clarity of Near-Site Video Changing How You View All Video Calls Displaying Incoming Video Calls in a Large Window Tap Settings Basic Video Video Screen Mode Video Screen Mode WindowVideo Screen Mode Full Screen Changing How Non-PIP Video Displays Changing How the PIP Displays 146 Tap Settings Basic Video Local Camera View Local Camera View Mode Full ScreenLocal Camera View Full Screen Changing Power Saving Settings Setting the Call Rate for Video CallsTap Settings Basic Call Rate Tap Settings Basic Power Saving Office Hours Start Hour Changing Your Office HoursTap Duration Changing Timeouts Tap Settings Basic Power Saving Timeouts Changing User Detection Settings Tap Settings Basic Power Saving User Detection 152 Service Agreements Governing Law Polycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral Modifications Safety and Compliance Russian ComplianceUkrainian Compliance Echo cancellation Use of IP Networks through the Pstn Polycom, Inc Appendix Polycom VVX 1500 Business Media Phone Menu System Appendix Polycom VVX 1500 Business Media Phone Menu System Status TCP/IP Settings Appendix Polycom VVX 1500 Business Media Phone Menu System Applications End-User License Agreement for Polycom Software Support Services Limitation of Liability Corporate Headquarters Israel OfficeNetherlands Office