Returning a Unit, Telephone 408 | Quick Eagle Networks DL3800E

QUICK EAGLE NETWORKS TECHNICAL SUPPORT

If you should experience difficulty with the setup and/or operation of your Quick Eagle Networks equipment, the Quick Eagle Networks Technical Support staff can assist you at any time.

Telephone	(408) 745-4200
FAX	(408) 745-4240
E-mail	support@quickeagle.com
Internet	www.quickeagle.com

RETURNING A UNIT

Use the following procedure if you need to return a unit for service or repair,

1.Contact the Quick Eagle Networks Customer Service Department at (408) 745-4200, or via e-mail at era@quickeagle.com, or fax a request to (408) 745-4240 to obtain an ERA (Equipment Return Authorization) number.

2.Package the unit carefully and, before sealing the shipping carton, include any information you can provide about the problems you are currently experiencing with the unit.

3.Attach an address label to the shipping carton. Be sure to include the ERA number:

Customer Service Department

Quick Eagle Networks

217 Humboldt Court

Sunnyvale, CA 94089

ERA # ___________

xx	DL3800E Inverse Multiplexer User’s Guide — July 9, 2001

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Quick Eagle Networks DL3800E manual Quick Eagle Networks Technical Support, Returning a Unit, Telephone 408

Contents

DL3800E Inverse Multiplexer User’s Guide Remedies and Limitations of Liability Product Limited WarrantyCopyright and Trademarks Disclaimer Year 2000 Compliance Rights to SoftwareISO Compliance International Compliance Industry Canada Vcci Regulatory Compliance Table of Contents Installation Front Panel Interface Diagnostics Appendix C, Factory Default Settings Glossary Index List of Figures DL3800E Inverse Multiplexer front panel 12 DTE Configuration Menu Hssi List of Tables Xvi Organization PrefaceAudience Symbols Conventions Typeface or Purpose SymbolTypography Quick Eagle Networks Technical Support Returning a UnitTelephone 408 Mail Support@quickeagle.com Internet Date Issue Rev Description Pages Affected Send US Your CommentsDocument Change Record Quick Eagle Networks Technical Publications Xxii Quick Install Guide ConfigurationPurpose Equipment Needed Setup Terminal Log On Network Configuration DL3800E Inverse Multiplexer User’s Guide July 9 Introduction System Overview Product Features System Features System Benefits Application Signal Flow Functional Description E1 Port Crossover Detection LCA TX LCA Overhead FunctionsDTE Intf Installation Installation Desk Operation And Stacking MountingRack Mounting DC Power Connection Power Cables and ConnectionsAC Power Connection EFS 00.0 Percent Ascii Terminal and Snmp Connection E1 Network ConnectionDTE Cable and Connection Telnet Connection Direct ConnectionModem Connection Daisy Chaining DL3800E Inverse Multiplexer User’s Guide July 9 Terminal Interface LOG IN/LOG OFF Local/Remote when in the Main Menu, and back to Exit when Terminal Operation OverviewGeneral Menu Flow Screen Description Terminal Interface Menu Description Inverse Multiplexer Main Menu CommandsSelect LOCAL/REMOTE Alarms and Status AlarmLOS LOF YEL AIS DETAIS Common Equipment BPV MN/MJOOF MN/MJ DTE Been set DL3800E Inverse Multiplexer User’s Guide July 9 Statistics Statistics Submenu NET Statistics Menu Parameter Definition EFSESR Sesr BPV EB/CVSES BBE Event History UAS Alarm Parameter Definition Alarm Level Configuration Configuration Menu Unit Configuration Option Action To toggle between Off and On DTE Configuration DTE Configuration Menu 11 DTE Configuration Menu Parameter Description/Action Parameter Description/Action CA Mode DTE Loss Detection Enable Data CRC4 TSLOT16 Network Thresholds 14 Network Thresholds Configuration System Utilities Utilities Menu Software Download DL3800E Inverse Multiplexer User’s Guide July 9 Software Download Options RAM Software Options Delete Entire Unit Configuration revert to factory config Delete RAM Code and Revert to ROM Code Login Configuration Parameter Description Snmp Configuration Option Description/Action IP Bridging to a Remote Unit In-Band Snmp to Remote Tests 20 Tests Menu DTE/Network Loopback Payload LoopbackLine Loopback Local Loopback Remote Loopback Detection 21 Loopbacks within the DL3800E unit Manual Network Restoration Logout 22 Manual Network Restoration Menu DL3800E Inverse Multiplexer User’s Guide July 9 Front Panel Interface GeneralDisplay Overview Button Overview Enter Button Exit ButtonUP Arrow and Down Arrow Buttons Front Panel LEDs Indication DescriptionRTS/TA CTS/CA Access Levels And Protected Mode Power UP and Reset TOP Menu Select Remote Select REMOTE/SELECT Local Display Menu Node Common Equipment Status Display Menu DTE Status NET 1-8 StatusNET 1-8 Statistics Front Panel Display Explanation Counters were last reset UAS only occurs at the onset of 10 SES Test Menu Test Menu DTE Tests Network Tests Line Loopback Configuration Menu Menu Definition Node Config MenuDTE Config Menu Node Configuration Network ConfigNET N Config Menu Menu DL3800E Inverse Multiplexer User’s Guide July 9 5NODE Configuration Menu Items Node Configuration Menu Items Comm Port Config DTE Configuration Menu Front Panel Interface Network Config Front Panel Interface NET N Config Network Thresholds CON Crcs CON Crcs OFF CON SESConses CON UAS CON UAS OFF 15.MIN.MI.BPV 24.HR.MJ.UASOFF 24.HR.MJ.ESOFF24.HR.MJ.SESOFF Equipment Return and Repair DiagnosticsRunning Diagnostic Tests Tests Menu DTE/Network Loopback TestLocal Loopback Test Payload Loopback and Line Loopback Tests Possible Sources of ProblemsTroubleshooting the DL3800E Problem Solution Network Tests Menu Troubleshooting 2 Troubleshooting 3 Troubleshooting 4 ProblemSolution Specifications Parameter SettingE1 Network Interface External Clock Interface Ascii VT100 DTE InterfaceInterface Diagnostics PowerFront Panel Environmental Physical /CONNECTORS External Alarm ContactsDimensions DB-9 Alarm Designations Signal Specifications DL3800E Inverse Multiplexer User’s Guide July 9 DCE Connectors PinoutsTerminal Connection CTS DB-25 Signal Name Channel 1 Data Cable PIN Assignments DB-25 ScteSCR SCT DC-37 DB-25 Signal Name DB-25 to DC-37 Data Port Cable Pin Assignments DC-37 DB-25 Communication Port PIN AssignmentsRS-449, DC-37 to DB-25 DCE Cable Pin Assignments DB-25 DE-9 E1 Network PIN AssignmentsDB-25TO DE-9 Adapter Pinouts To DB-25 Cable Pinouts External Clock Connector PIN AssignmentsSignal Name DB-25 DL3800E Inverse Multiplexer User’s Guide July 9 Alarm Pinout DC Power Connections DTE Clock Rates Factory Default Settings Unit Setting Snmp Configuration Setting Network SettingNetwork Threshold Setting Tests Setting Bits & ParityStop Bits ALL Loopbacks & Tests DL3800E Inverse Multiplexer User’s Guide July 9 Glossary BES Bursty Errored Seconds Bit errorBit Error Rate BER Blue Alarm CMI Control Mode Idle BroadbandBPV Bipolar Violation Central office CO Connector CSU Channel Service UnitDacs Digital Access Cross-Connect Switch CPE Customer Premises Equipment DS-0 Digital Signal Level DS-1 Digital Signal LevelDS-3 Digital Signal Level DSU/CSU Data Service Unit/Channel Service Units DSX-1 Digital Signal Cross Connect Level EER Excessive Error RateEFS Error Free Seconds DSU Loopback ES Errored Second Failed signal stateFE Framing Errors Equalization Frame relay FramingFrame ground Frequency LOS Loss of Signal LOF Loss of FrameLofc Loss of Frame Count Loopback OOS Out of Service MultidropNetwork NI Network Interface RI Ring Indicator PolarityPort Protocol SES Severely Errored Second RS232-CRS449 RTSRequest to Send SG Signal Ground Smds Switched Multimegabit Data ServiceSimplex current Slip Serial Line IP Carrier TelnetTransmitter UAS Unavailable Seconds Index Cable NMS Port Snmp A-2