Ricoh SP C240SF, C242SF Fax Problems, Fax in Immediate Transmission mode 1XXX11

Fax Problems

Fax Problems

This section describes fax problems and possible solutions.

When an error code appears on the fax journal or transmission status report

The table below describes the meaning of error codes that appear under "Results" on the fax journal or transmission status report, and what to do when a particular error code appears.

"X" indicates a number in an error code that appear differently depending on a specific situation.

Error Code		Solution
	An original has been jammed inside the ADF while sending a
	fax in Immediate Transmission mode.
1XXX11	•	Remove jammed originals, and then place them again.
		See p.364 "Removing Scanning Jams".
	• Check the originals are suitable for scanning. See p.122
		"Placing Originals".
	The line could not be connected correctly.
	• Confirm that the telephone line is properly connected to
		the machine.
1XXX21	• Disconnect the telephone line from the machine, and
		connect a standard telephone in its place. Confirm that
		you can make calls using the telephone. If you cannot
		make calls this way, contact your telephone company.
	•	If the problem persists, contact your sales or service	9
		representative.
	Dial fails when trying to send faxes.
	• Confirm that the fax number you dialed is correct.
	• Confirm that the destination is a fax machine.
1XXX22 to 1XXX23	• Confirm that the line is not busy.
	• You may need to insert a pause between dial digits. Press
		the [Pause/Redial] key after, for example, the area code.
	• Confirm that [PSTN / PBX] under [Admin. Tools] is set
		properly for your connection method to the telephone
		network. See p.295 "Administrator Settings".

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