Fax Problems

 

 

 

 

 

 

 

Error Code

Solution

 

 

 

 

3XXX11

Connection to the server failed while sending an Internet Fax.

 

 

• Confirm that the network cable is properly connected to

 

 

the machine.

 

 

• Confirm that the network settings such as IP address,

 

 

DNS, and SMTP settings have been configured properly

 

 

(make sure that no double-byte character is used). See

 

 

p.328 "Configuring the Network Settings".

 

 

 

 

3XXX12

E-mail transmission failed while sending an Internet Fax.

 

 

• There was an error in the header of the e-mail. Confirm

 

 

that the network settings such as IP address, DNS, and

 

 

SMTP settings have been configured properly (make sure

 

 

that no double-byte character is used). See p.328

 

 

"Configuring the Network Settings".

 

 

 

 

3XXX13

E-mail transmission failed while sending an Internet Fax.

 

 

• There was an error in the part header of the e-mail.

 

 

Confirm that the network settings such as IP address,

 

 

DNS, and SMTP settings have been configured properly

 

 

(make sure that no double-byte character is used). See

 

 

p.328 "Configuring the Network Settings".

 

 

 

 

3XXX14

E-mail transmission failed while sending an Internet Fax.

 

 

• There was an error in the converted TIFF file. Confirm that

9

 

the network settings such as IP address, DNS, and SMTP

 

settings have been configured properly (make sure that

 

 

no double-byte character is used). See p.328

 

 

"Configuring the Network Settings".

 

 

 

 

3XXX33

The machine memory reached capacity while sending an

 

 

Internet Fax.

 

 

• The fax was too large. Resend the document in parts as

 

 

several smaller individual faxes, or send at a lower

 

 

resolution.

 

 

 

 

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Ricoh SP C240SF, C242SF operating instructions Error Code Solution 3XXX11