Talkswitch CTTS001021001 manual Call Hold and Flash

3-Way Calling/Conference — The 3-Way Calling/Conference service allows you to add a third party to a call already in progress.

The 3-Way Calling/Conference service enhances TalkSwitch’s capabilities whether you have 1 or more telephone lines. Using only one telephone line with 3-Way Calling/Conference service, gives you access to TalkSwitch’s Call Forwarding, Call Back and Call Bridge features.

Centrex/Plexar Transfer — The Centrex Transfer service is similar in function to the 3-Way Calling/Conference service. The primary difference is that two external parties can still remain in conversation even after you hang up. TalkSwitch can disconnect after the transfer if you have this service and have enabled the ‘Transfer and clear’ option on the Miscellaneous page located under ‘Options’.

Using only one telephone line with Centrex Transfer service gives you access to TalkSwitch’s Call Forwarding, Call Back and Call Bridge features.

Hunt or Rollover — When using two or more lines, calls coming in on a busy line can be “rolled over” to an available line in a “hunt” pattern that you can set. There are two types of hunting — Sequential and Circular. Sequential hunting starts at the number dialed and ends in the last number in the assigned group. Circular hunting hunts all the lines in the hunting group, regardless of the starting point. (It will only circle once through the Hunt Group).

TalkSwitch has the same functionality available on all lines and therefore can work in conjunction with the Hunt and Rollover services.

Call Hold and Flash

TalkSwitch uses ‘Flash’ to put calls on hold. A Flash signal is produced by pressing the ‘Flash’ or ‘Link’ button on your telephone (Link is another name for Flash). If you do not have these buttons on your telephone, you can produce a ‘Flash’ by quickly depressing and releasing the telephone’s ‘Hangup Hook’ or ‘Hook Switch’.

Single Flash — is pressing the ‘Flash’ or ‘Link’ button once. You can also depress and release the telephone’s ‘Hangup Hook’ or ‘Hook Switch’ once.

Double Flash — is pressing the ‘Flash’ or ‘Link’ button twice. You can also depress and release the telephone’s ‘Hangup Hook’ or ‘Hook Switch’ twice. When using your telephone’s ‘Hangup Hook’ to initiate a ‘Double Flash’, do not try to initiate the second Flash too quickly or you may lose or ‘disconnect’ your caller. Press and release the ‘Hangup Hook’ once, count to ‘2’, then initiate the second Flash.

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TalkSwitch User Guide