Talkswitch CTTS001021001 manual Call Park Parking and retrieving callers

To announce calls before transferring (Screened Transfer) — Put the caller on hold and dial the appropriate extension number. If the person at the receiving extension answers and wishes to take the call, simply hang up or dial ‘flash’ ‘4’ to complete the transfer and get internal dialtone. The caller will immediately be taken off hold and connected with the receiving extension. If the person at the receiving extension does not wish to take the call, you can press ‘flash’ ‘5’ to return to the caller.

Keep in mind that if you dial an extension and it is busy or not answered, you can still complete the transfer so that the caller will be directed according to that extensions’ Call Cascade settings.

If you tend to handle many calls, you may want to complete or cancel a transfer without hanging up. Flash ‘4’ will complete the transfer and then provide internal dialtone while flash ‘5’ will cancel the transfer and connect you back to the caller.

From a Local Extension to any outside telephone number:

To initiate an Unscreened Transfer — Put the caller on hold, select a Line Hunt Group (dial 80 for Same Line Connect), then dial the outside telephone number then press ‘flash’ ‘4’ to complete the transfer. You cannot simply hang up to complete the transfer otherwise the calls will be disconnected.

If the person at the receiving extension does not wish to take the call, you can press ‘flash’ ‘5’ to return to the caller.

If you have the 3-Way Calling/Conference or Centrex Transfer feature enabled on the current line, you can select the Same Line Connect (80) to make use of these features. Everything proceeds as outlined above other than the fact that you are using the same line to transfer the call.

3.2.5 Call Park — Parking and retrieving callers

Call Park is a useful feature for placing a caller on hold and then being able to retrieve them from any other Local Extension. TalkSwitch has 10 Park Orbits for all models.

3.2.5.1 Parking a caller

To place a caller in a Park Orbit, press ‘flash’ then and choose a Park Orbit (500 to 509). You will hear a confirmation after parking the caller that indicates the caller has been parked successfully. If the Park Orbit is already occupied, you will hear “I’m sorry, that extension is unavailable at this time.” then dialtone. Once again press and choose a new Park Orbit.

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TalkSwitch User Guide