Music-on-Hold:
Problem: Callers hear music and 'ringing' when the Auto Attendant transfers their call to an extension.
•You have an audio device plugged into TalkSwitch, but have not enabled (turned on) the
Problem: Callers hear music and a beeping sound when put on hold at an extension.
•You have an audio device plugged into TalkSwitch, but have not enabled (turned on) the
Problem: Callers hear ‘One moment please’ message and then total silence when the Auto Attendant transfers their call to an extension.
•You have enabled (turned on) the
•There is a problem with the music source. Check all connections and power.
Problem: Callers hear only silence when put on hold at an extension.
•You have enabled (turned on) the
•Make sure you use the ‘Flash’ or ‘Link’ button to put callers on hold. If you use the ‘Hold’ button on a regular phone, callers will be placed on hold at the phone and since TalkSwitch didn’t receive a signal to indicate a caller is to be placed on hold, no music can be played.
Call Routing with Local Extensions and Home Phones (Transfer and Intercom):
Problem: Callers are disconnected when transferring calls from one extension to another.
•It is possible that if you are using the hookswitch to put callers on hold rather than a Flash button, you may be holding the hookswitch down too long, and as a result are actually hanging up on the caller.
Problem: I can’t use my
•You need to make sure you have checked the box indicating that you have 3- Way Calling or Transfer and clear on the appropriate lines. This option is located on the Telephone Lines page in the ‘System Information’ folder of the configuration.
Appendices
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