93Appendices
Music-on-Hold:
Problem: Callers hear music and 'ringing' when the Auto Attendant transfers their
call to an extension.
• You have an audio device plugged into TalkSwitch, but have not enabled
(turned on) the Music-on-Hold feature found on the On-Hold/Ringback tab
in the System Information folder.
Problem: Callers hear music and a beeping sound when put on hold at an extension.
• You have an audio device plugged into TalkSwitch, but have not enabled
(turned on) the Music-on-Hold feature found on the On-Hold/Ringback tab
in the System Information folder.
Problem: Callers hear ‘One moment please’ message and then total silence when
the Auto Attendant transfers their call to an extension.
• You have enabled (turned on) the Music-on-Hold feature, but have not
attached an audio device to the MUSIC jack on TalkSwitch.
• There is a problem with the music source. Check all connections and power.
Problem: Callers hear only silence when put on hold at an extension.
• You have enabled (turned on) the Music-on-Hold feature, but have not
attached an audio device to the MUSIC jack on TalkSwitch.
• Make sure you use the ‘Flash’ or ‘Link’ button to put callers on hold. If you
use the ‘Hold’ button on a regular phone, callers will be placed on hold at the
phone and since TalkSwitch didn’t receive a signal to indicate a caller is to be
placed on hold, no music can be played.
Call Routing with Local Extensions and Home Phones (Transfer and Intercom):
Problem: Callers are disconnected when transferring calls from one extension to
another.
• It is possible that if you are using the hookswitch to put callers on hold rather
than a Flash button, you may be holding the hookswitch down too long, and
as a result are actually hanging up on the caller.
Problem: I can’t use my Conference/3-Way Calling feature from the phone company.
• You need to make sure you have checked the box indicating that you have 3-
Way Calling or Transfer and clear on the appropriate lines. This option is
located on the Telephone Lines page in the ‘System Information’ folder of the
configuration.