Double Flash time:
When two flashes are detected, TalkSwitch needs to calculate the time between the flashes to establish if they were intended to propagate a flash at the CO or if it was the intention to place a caller on hold then quickly retrieve them. The Double Flash time values signify the maximum time between two flashes that TalkSwitch will recognize as an intended flash to the CO. When two flashes are detected with a time gap larger than the value displayed, no flash will be propagated at the CO. The value can be adjusted from 200ms to 2000ms with the default set at 1200ms.
This option adjusts the time required between flash hook and a dial string. Some telephone company
This option controls the length of time when TalkSwitch will "drop" a line when silence is heard. This safeguard is very useful when a telephone line does not send out the
Auto Attendant Adjustments:
Since TalkSwitch allows callers to dial 100, 200, 300 series extensions and 400 series mailboxes, and also allows fall through options for the single digits 1, 2 and 3 at the Auto Attendant, there needs to be a time limit placed on how much longer after the first digit is pressed that TalkSwitch will wait for another digit before following the single digit option configured for that particular Auto Attendant. There are 3 ways to make use of this control. You should be careful not to isolate your callers from having both choices as listed in (1).
1)With the current setting, callers can dial any Local Extension (1xx), Remote Extension (2xx), or Ring Group (3xx) as long as the second digit is pressed within 1.5 seconds of pressing the first digit. Callers can also press just 1, 2, or 3 for options and when TalkSwitch detects no second digit within 1.5 seconds, it will follow the programmed option for that Auto Attendant.
2)If you don’t want to use the options 1, 2, and 3 for any of the Auto Attendants, you can set the option to ‘4 seconds’. This pretty much guarantees that callers will have more than enough time to dial all 3 digits of any extension without accidentally falling through to one of the Auto Attendant options.
3)If you don’t want to give callers the ability to dial any of the extensions and only permit them to access single digit options, set this value to ‘immediately’. As soon as TalkSwitch detects the first digit, it will follow the specified option for that Auto Attendant.
1.0 | Configuring TalkSwitch |
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