Talkswitch CTTS001021001 manual Placing calls on Hold at a Local Extension, Transferring calls

Call Pick Up/Call Grab:

To intercept a call that is ringing on any other Local Extension before or after the Auto Attendant has engaged, pick up your handset and at the TalkSwitch internal dial tone, dial 9. This will route the call to your Local Extension.

To “Grab” a call ringing specifically at another extension before or after the Auto Attendant has answered, dial 7 + the extension number (ie. 7112 to grab a call ringing at extension 112). If you are in the middle of a call and want to connect to another caller calling in, press ‘flash’ to place the first caller on hold, then dial 9 or 7 + <ext.> to connect to the second caller. Once you are finished the second call or you would like to return to the first caller, press ‘flash’ ‘7’.

3.2.3 Placing calls on Hold at a Local Extension

To Place calls on hold:

To place callers on hold, press ‘flash’. Follow the same procedure to take callers off immediate hold. If you have multiple callers on hold or in queue at your extension, you can press ‘flash’ ‘7’ to retrieve callers on a first in/first out basis.

If you use the ‘Hold’ button on a regular phone, you will not be able to access any of the TalkSwitch features while the caller is on hold. Also, if you have Music-on-hold enabled, the caller will not hear music while they are on hold.

3.2.4 Transferring calls

From a Local Extension to another Local Extension, Remote Extension or Extension Ring Group:

To initiate an Unscreened Transfer — Put the caller on hold (by dialing ‘flash’), dial the appropriate extension number and hang up. The caller will be taken off hold when the receiving extension is answered. If the transferred call is not answered after the number of rings specified in the No Answer setting for the destination extension or, if the extension is busy, either of the following will happen:

Default: The transferred call will be handled according to the destination extension's No Answer or, Busy at extension settings.

Option: The call will be transferred back to the transferring extension.

The option is chosen in the Manual Transfer tab in the Options folder.

3.0 Using TalkSwitch

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