Manuals / Talkswitch / Communications / Telephone Accessories

Talkswitch CTTS001021001 manual

Models: CTTS001021001

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Troubleshooting Specification Install Connecting TalkSwitch to a PC Warranty 2Configuring TalkSwitch Global Settings How to Safety Precautions Service

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Contents

E R G U I D E Copyright Information Table of Contents Page Glossary Page 1Installing TalkSwitch What’s included with TalkSwitch Front Panel Descriptions LED light State Description TalkSwitch Back Panel DescriptionsL1/L2 jack. Use a surge protector if you live in an Area prone to lightning strikes Attaching phones to TalkSwitch extension jacks Serial Connecting Devices to the Music and PA Jacks To Attach a Two-line TelephoneTo Attach an Internal or External Modem Connecting TalkSwitch to a PC 2Configuring TalkSwitch Installing the TalkSwitch Configuration Software Running the TalkSwitch software Configuration Saves the current configuration to TalkSwitch Launches your browser and directs you to our support site System Information Phone numbers section Telephone company services section Calibration section Line Hunt Groups Fax Information Local Extensions Remote Extensions Remote phone number Different uses for Extension Ring Groups Choose how you want the phones to ring for the Ring Group On-hold/ Ringback Voicemail Play announcements go to auto attendant perform no action Remote Extension Voicemail Configuring TalkSwitch If caller presses ‘0’ Message Waiting Light General Voicemail Load Greeting Dial notification phone number… Global Settings Automatically remove blank and short messages Call Handling Auto Attendant Recording Auto Attendant messages using touch tone commands Recording Auto Attendants from an out-of-office phone At the Auto Attendant, perform the following actions section If a fax call is detected Utilities for Auto Attendants View Auto Attendant Memory Usage Ring extensions only no Auto Attendant is played Configuring TalkSwitch Local Extensions Call Cascade Configuring TalkSwitch Remote Extensions Call Cascade Configuring TalkSwitch Extension Ring Groups Call Cascade Call Back/Call Bridge Here is how it works Configuring TalkSwitch Auto Call Back Number used to trigger Auto Call Back TalkSwitch User Guide Prompted Call Back Use dialing prefix with Call Back number Allow Call Bridge Call Bridge Options Line Controls Transferring a caller to a Local Extension Transferring from a Home phone Transfer and clear Remote Transfer Caller in queue reminder Internal Caller ID options Troubleshooting Double Flash time Troubleshooting Advanced Line CPC/ Disconnect Clear Page 3Using TalkSwitch Receiving calls without the Auto Attendant Receiving calls at a Local ExtensionPlacing ‘out-of-office’ calls from a Local Extension Placing calls on Hold at a Local Extension Transferring callsCall Pick Up/Call Grab To Place calls on hold Call Park Parking and retrieving callers From a Local Extension to any outside telephone number Call Queue/ACD Queuing and retrieving callers Using the TalkSwitch Call Waiting feature Conference calling with TalkSwitch TalkSwitch Local Extensions and 1 outside caller Using Phones connected in parallel to TalkSwitch Transferring calls on parallel connected phones Modems and telephone line access To have your modem access a specific line using a Hunt Group Transferring calls from a Remote Extension Screening options for forwarded callsTransferring calls Forwarding calls with screening Using the TalkSwitch Voicemail System Retrieving Messages/Accessing a Voice mailbox Activating Voice mailboxes Listen to messages press Pager and Cell Phone notification Music-on-Hold Mode Switching Options Manual Mode SwitchingAutomatic Mode Switching using the Time Scheduler Music-on-Hold and Call Forwarding to Remote Extensions Using Call Bridge How to use Call Bridge Using Call Back Activating Call Back Upgrading the TalkSwitch Software and Firmware Accepting the Call Back Step #1 Check current version TalkSwitch User Guide Appendix D Safety Precautions and Regulatory Information AppendicesPage Appendix a Help & Troubleshooting TalkSwitch User Guide Problems that may occur during Configuration Auto Attendant Music-on-Hold Other Possible Local Extension Problems Answering and Fax Machines Problem One of the Local Extensions telephones does not ring Page Appendices Call Hold and Flash When would you use double flash? What does Single and Double Flash do?Page Appendix C Quick Commands and Dtmf Functions Dtmf descriptions dialed from a Local Extension Line Dtmf descriptions dialed at the Auto Attendant message Safety Precautions FCC and IC Warnings Appendices 107 Service Appendix E TalkSwitch One-Year Warranty Warranty Service Appendices 111 Page Appendix F Return Policy Page Appendix G Specifications REN Acta TIA/EIA/IS-968A Appendix H TalkSwitch and Power Interruptions Page Glossary Glossary 119 120 TalkSwitch User Guide Glossary 121 122 TalkSwitch User Guide Glossary 123