If the call came from the Auto Attendant and the extension has no voice mailbox:
“The extension you have reached is currently busy. If you wish to continue holding, please remain on the line and to return to the main menu, press 
.”
If the call was transferred from another extension, there is no Auto Attendant on this line and the extension has a voice mailbox:
“The extension you have reached is currently busy. If you wish to continue holding, please remain on the line. To leave a voicemail message, press 1.”
If the call was transferred from another extension,there is no Auto Attendant on this line and the extension has no voice mailbox:
“The extension you have reached is currently busy. If you wish to continue holding, please remain on the line.”
While the caller is on hold at your extension you will hear a ‘Call Waiting’ beep in your ear every 60 seconds. If you want to rotate through queued callers, dial ‘flash’ then ‘7’. The caller you are speaking to will be placed on hold, and the first caller in the queue will be retrieved. If you have multiple callers queued up, pressing ‘flash’ then ‘7’ will retrieve callers on a first in/first out basis.
3.2.6.2 Queuing callers to an Extension Ring Group
If you want to queue callers for a Ring Group, you can configure this action using an Auto Attendant. This feature is sometimes referred to as Automatic Call Distribution.
Example: Configure Auto Attendant 1 so that if callers press ‘5’ they will be queued to ring group 301 for technical support. Now when a caller presses ‘5’ for tech support, they will immediately enter the queue. Every 60 seconds the caller will hear the following prompt: “Your call is important to us, please remain on the line. To return to the previous menu, press star.” Extensions that are part of the ring group and are available will start ringing within 5 seconds of hanging up the phone from a previous call. The 5 second delay gives you time to make a new call or activate ‘Do not Disturb’ as a log out option. After your extension rings 5 times, it will ring once every 16 seconds and when picked up, you have the option to take the call or make a new call.
3.2.7 Using the TalkSwitch Call Waiting feature
The Call Waiting feature can be activated as a ‘busy’ option for the Call Cascade routing for any local extension. When activated, and the extension dialed is in use, the caller will hear ringing or music depending on the
1.If the phone supports Call Waiting Caller ID (Type II signaling), then you will hear a beep followed by a short blip then depending on your phone, you may hear something similar to a modem noise. This is normal. During
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