3.2.5.2 Parking a caller using Auto Park

To place a caller in the next available Park Orbit, press ‘flash’ then 510. You will hear a confirmation that indicates the caller has been parked successfully and into which Park Orbit.

3.2.5.3 Retrieving a parked call

Once the caller is parked, you can retrieve the caller at another Local Extension by

pressing and the appropriate Park Orbit. If Direct Line Access is enabled at the extension, then you must press ‘flash’ first.

3.2.5.4 Using Call Park with the External Paging option

If you have the External Paging option enabled on TalkSwitch, you may choose to announce over the P.A. system (by pressing 0) that there is a call parked in a specific Park Orbit for a co-worker. For example: “Bob, please pick up 501.” — which tells Bob that he can retrieve the parked call from any extension by getting dial

tone and pressing 501. The caller will now be connected to Bob at that extension. If you have Direct Line Access enabled at your extension, you will need to press ‘flash’ first before retrieving the parked call.

3.2.6 Call Queue/ACD — Queuing and retrieving callers

3.2.6.1 Queuing calls to a single extension

Call Queue is a useful feature for placing multiple callers on hold at your extension while you are on an existing call. Call Queue is enabled in the Call Cascade section in the Call Handling folder for Local Extensions and Extension Ring Groups. Callers will get queued at your extension if you set the first level in the ‘Busy at extension’ Call Cascade to ‘queue caller’.

If an extension is chosen at the Auto Attendant or the caller is transferred from another extension and the extension is currently busy and has ‘queue caller’ set for the ‘Busy at extension’ Call Cascade, the caller will hear one of the following prompts then music (if enabled) while they are on hold:

If the call came from the Auto Attendant and the extension has a voice mailbox:

“The extension you have reached is currently busy. If you wish to continue holding, please remain on the line. To leave a voicemail message, press 1, and to return to the main menu, press

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Talkswitch CTTS001021001 manual Call Queue/ACD Queuing and retrieving callers