Problem: Unable to place intercom calls from a Local Extension.
•If the Local Extension has been given ‘Direct Access’ to your telephone lines, then you need to press ‘Flash’ before intercom calling.
Answering and Fax Machines:
Problem: The answering machine and/or fax machine picks up calls before they can be answered by telephone extensions.
•Check your settings in the Telephone Lines tab in the ‘Call Handling’ section in the Software Configuration. The problem may be that your fax machine/answering machine extension is set to answer calls at the same time as your telephone extensions. To fix this problem, remove the fax or answer- ing machine extension from the list of extensions to ring on an incoming call.
Problem: Incoming faxes are not automatically detected and routed to the fax machine.
On the Auto Attendant tab of the configuration software, check to ensure that you have chosen the appropriate extension for the field labeled ‘if a fax call is detected’.
•Not all fax machines emit a CNG tone that TalkSwitch can detect and route. Therefore, it is wise to consider incorporating an additional method of fax routing. This may include the use of a distinctive ring number or giving the caller the option to select the fax extension.
•On average, fax machines/modems will ‘time out’ or disconnect after 25 sec- onds if they have not connected with another fax machine/modem. If you are using the ‘User does not make a selection’ option to route incoming faxes, the fax call may ‘time out’ before it reaches your fax extension. If your Auto Attendant is lengthy, you may want to shorten it or use another fax routing option.
•The level of the Auto Attendant is too loud and as a result is overpowering the CNG tone effecting detection. You may want to lower the volume level of the Auto Attendant.
Other Possible Local Extension Problems:
Problem: I am unable to access TalkSwitch's Lines with a Local Extension.
•Check your ‘Direct Line Access’ settings on the Local Extension page under ‘System Information’ of the Software Configuration. If a Local Extension has not been given ‘Direct Access’ to your telephone lines, you must dial
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