Talkswitch CTTS001021001 manual Mode Switching Options, Manual Mode Switching

2.When the Auto Attendant answers a call and transfers the caller to an extension; the caller will hear a pre-recorded message saying “One moment please”, and then hear your music.

Music-on-Hold and Call Forwarding to Remote Extensions:

If you are using the telephone company’s 3-Way Calling/Conference service (Same Line Connect) to activate TalkSwitch’s Call Forwarding, callers will not hear your ‘music’ when being forwarded to a Remote Extension. When calls are forwarded, the caller is put on hold by the telephone company central office switch rather than at TalkSwitch. Therefore, the caller hears silence while being transferred.

A system prompt will indicate that callers will hear silence while the system tries to locate their party. This prompt helps explain to callers why all of a sudden they may hear silence for an extended period of time before possibly connecting to the Remote Extension. This prompt cannot be disabled.

3.6Mode Switching Options

Manual Mode Switching:

You can use Telephone Keypad Commands at either a Local Extension or at the Auto Attendant to have TalkSwitch switch Modes.

At Local Extension dialtone or at the Auto Attendant, dial to enter command mode, then enter a password if necessary. Next, dial any of the following Quick

Commands followed by the sign:
Activate Mode 1:	3 1
Activate Mode 2:	3 2
Check Current Mode:	3 0

Automatic Mode Switching using the Time Scheduler:

Use the Configuration software or Telephone Keypad Commands to activate TalkSwitch’s Time Scheduler feature. You can configure TalkSwitch to automatically switch between Modes by configuring the times for Mode changes in the ‘Modes’ tab located under Call Handling in the configuration software.

If at anytime you switch modes manually, TalkSwitch will automatically switch to the proper mode during the next scheduled mode change.

3.0 Using TalkSwitch

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