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Talkswitch
CTTS001021001
manual
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CTTS001021001
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Troubleshooting
Specs
Install
Connecting TalkSwitch to a PC
Warranty
2Configuring TalkSwitch
Global Settings
How to
Safety Precautions
Service
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Contents
E R G U I D E
Copyright Information
Table of Contents
Page
Glossary
Page
1Installing TalkSwitch
What’s included with TalkSwitch
Front Panel Descriptions
LED light State Description
L1/L2 jack. Use a surge protector if you live in an
TalkSwitch
Back Panel Descriptions
Area prone to lightning strikes
Attaching phones to TalkSwitch extension jacks
Serial
To Attach a Two-line Telephone
Connecting Devices to the Music and PA Jacks
To Attach an Internal or External Modem
Connecting TalkSwitch to a PC
2Configuring TalkSwitch
Installing the TalkSwitch Configuration Software
Running the TalkSwitch software
Configuration
Saves the current configuration to TalkSwitch
Launches your browser and directs you to our support site
System Information
Phone numbers section
Telephone company services section
Calibration section
Line Hunt Groups
Fax Information
Local Extensions
Remote Extensions
Remote phone number
Different uses for Extension Ring Groups
Choose how you want the phones to ring for the Ring Group
On-hold/ Ringback
Voicemail
Play announcements go to auto attendant perform no action
Remote Extension Voicemail Configuring TalkSwitch
If caller presses ‘0’
Message Waiting Light
General Voicemail
Load Greeting
Dial notification phone number…
Global Settings
Automatically remove blank and short messages
Call Handling
Auto Attendant
Recording Auto Attendant messages using touch tone commands
Recording Auto Attendants from an out-of-office phone
At the Auto Attendant, perform the following actions section
If a fax call is detected
Utilities for Auto Attendants
View Auto Attendant Memory Usage
Ring extensions only no Auto Attendant is played
Configuring TalkSwitch
Local Extensions Call Cascade
Configuring TalkSwitch
Remote Extensions Call Cascade
Configuring TalkSwitch
Extension Ring Groups Call Cascade
Call Back/Call Bridge
Here is how it works
Configuring TalkSwitch
Auto Call Back
Number used to trigger Auto Call Back
TalkSwitch User Guide
Prompted Call Back
Use dialing prefix with Call Back number
Allow Call Bridge
Call Bridge
Options
Line Controls
Transferring a caller to a Local Extension
Transferring from a Home phone
Transfer and clear
Remote Transfer
Caller in queue reminder
Internal Caller ID options
Troubleshooting
Double Flash time
Troubleshooting Advanced
Line CPC/ Disconnect Clear
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3Using TalkSwitch
Receiving calls at a Local Extension
Receiving calls without the Auto Attendant
Placing ‘out-of-office’ calls from a Local Extension
Call Pick Up/Call Grab
Placing calls on Hold at a Local Extension
Transferring calls
To Place calls on hold
Call Park Parking and retrieving callers
From a Local Extension to any outside telephone number
Call Queue/ACD Queuing and retrieving callers
Using the TalkSwitch Call Waiting feature
Conference calling with TalkSwitch
TalkSwitch Local Extensions and 1 outside caller
Using Phones connected in parallel to TalkSwitch
Transferring calls on parallel connected phones
Modems and telephone line access
To have your modem access a specific line using a Hunt Group
Transferring calls
Transferring calls from a Remote Extension
Screening options for forwarded calls
Forwarding calls with screening
Using the TalkSwitch Voicemail System
Retrieving Messages/Accessing a Voice mailbox
Activating Voice mailboxes
Listen to messages press
Pager and Cell Phone notification
Music-on-Hold
Automatic Mode Switching using the Time Scheduler
Mode Switching Options
Manual Mode Switching
Music-on-Hold and Call Forwarding to Remote Extensions
Using Call Bridge
How to use Call Bridge
Using Call Back
Activating Call Back
Upgrading the TalkSwitch Software and Firmware
Accepting the Call Back
Step #1 Check current version
TalkSwitch User Guide
Appendix D Safety Precautions and Regulatory Information
Appendices
Page
Appendix a Help & Troubleshooting
TalkSwitch User Guide
Problems that may occur during Configuration
Auto Attendant
Music-on-Hold
Other Possible Local Extension Problems
Answering and Fax Machines
Problem One of the Local Extensions telephones does not ring
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Appendices
Call Hold and Flash
When would you use double flash?
What does Single and Double Flash do?
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Appendix C Quick Commands and Dtmf Functions
Dtmf descriptions dialed from a Local Extension
Line
Dtmf descriptions dialed at the Auto Attendant message
Safety Precautions
FCC and IC Warnings
Appendices 107
Service
Appendix E TalkSwitch One-Year Warranty
Warranty Service
Appendices 111
Page
Appendix F Return Policy
Page
Appendix G Specifications
REN
Acta TIA/EIA/IS-968A
Appendix H TalkSwitch and Power Interruptions
Page
Glossary
Glossary 119
120 TalkSwitch User Guide
Glossary 121
122 TalkSwitch User Guide
Glossary 123
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