Problem: My PC attached (Internal or External) Modem cannot dial out.
•If the extension to which your Modem is attached has not been given ‘Direct Access’ to telephone lines, you will have to include a Line Hunt Group prefix
•You may have to change your Modem's properties so that it waits for a ‘dial- tone’ before it begins dialing your Dial Up Networking number. For more information about changing your Modem's properties, see section 3.2.9, “External modem telephone line access”.
Problem: One of the Local Extensions (telephones) does not ring.
•Some telephones require more ‘voltage’ in order to ring. These phones are usually the older 'Bell' phones that have mechanical ringers. These phones are simply too much of a load for TalkSwitch and should not be used as an extension.
•Make sure the telephone cord you are using between the phone and TalkSwitch is working properly. Also, check to make sure the ringer is turned on for your phone.
Problem: Extension(s) ring, but there is no caller.
•This can occur when a caller hangs up after the Auto Attendant has begun to play. In some areas, the Telephone Company's ‘disconnect/clear’ signal is weak. This is the reason the Auto Attendant may not pick up the disconnect signal right away when a caller hangs up. Because the Auto Attendant will receive no response after playing its message, the call will fall through to your settings for the 'User does not make a selection' option associated with that Auto Attendant.
Problem: When I try to access voicemail, I hear a busy tone.
•Check your ‘Direct Line Access’ settings on the Local Extensions page under 'System Information’ of the Software Configuration. If a Local Extension has been given ‘Direct Access’ to your telephone lines, you must first dial ‘Flash’ before dialing the mailbox. The same applies for dialing other extensions to initiate intercom calls.
Appendices
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