Talkswitch CTTS001021001 manual On-hold/ Ringback

2.3.1.8 On-hold/ Ringback

If you wish to have callers listen to music or advertising while they are on hold, you will need to enable Music-on-hold in this tab.

On-Hold Settings:

If you have a music source connected to the MUSIC jack, then you can select the ‘play music’ option. Otherwise leave the option set to play a ‘double beep’ when callers are placed on hold.

Transfer Settings:

Select the option that best suits your environment and system configuration.

Note: If you connect a music source to the Music jack and do not enable Music-on- hold, the caller will hear both music and a beep sound when on hold. Also when the caller makes a selection at the Auto Attendant to go to an extension that has call screening enabled, they will hear both ringing and music.

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TalkSwitch User Guide