Talkswitch CTTS001021001 manual If a fax call is detected

If a fax call is detected:

If TalkSwitch detects a fax call (by CNG detection), it has the ability to route it to a Local or Remote Extension or if you do not want to use fax detection, you can have TalkSwitch perform no action when detecting a fax call.

After the Auto Attendant has finished playing and no selection has been made within x seconds:

If no selection is detected at the specified Auto Attendant, TalkSwitch can route the call to any Local or Remote Extension, Ring Group, Voice mailbox, Auto Attendant, Announcement, dial by name directory, queue the caller or simply hang up. This feature is included in case someone does not have a touch-tone phone or if it is a fax call where the calling fax machine does not emit a CNG tone. It can also be used to forward calls immediately after the Auto Attendant answers the call. You will notice that you can speci- fy the length of time after the Auto Attendant has finished playing before it performs the ‘no selection’ action.

Fax calls are detected by what's called a CNG tone. If a fax machine sends this tone while trying to establish a connection to a fax machine connected to TalkSwitch, TalkSwitch will handle the call accordingly. Not all fax machines emit a CNG tone, and as a result TalkSwitch will not be able to detect the fax call and route it to the fax machine. To guarantee the reception of every fax, we recommend the use of a ‘Distinctive Ring Number’ added to one of your lines for fax calls. TalkSwitch can then handle every fax call consistently.

The digits 6, 7, 8 and 9 are not available as programmable options since they are used for other system features:

If 6 is dialed:

If you press ‘6’ at the Auto Attendant, you will be able to configure and use Auto and Prompted Call Back. See section 2.3.4 for more details about con- figuring Call Back and section 3.7.2 for details on how to use Call Back.

If 7 is dialed:

This digit is used to precede PBX extensions of another Centrex or PBX system. If TalkSwitch is not connected to another system, then you need not worry about this setting. If TalkSwitch is connected to a PBX system, then see section 2.3.5.4 for more details.

If 80 - 88, or 9 is dialed:

If you press ‘80 – 88 or 9’ at the Auto Attendant, you will access Call Bridge if it has been permitted. See section 2.3.4.3 for more details on configuring Call Bridge and section 3.7.1 for details on how to use Call Bridge.

2.0 Configuring TalkSwitch 37