Appendix B — Using TalkSwitch with Telephone Company Calling Services
Many of the calling services offered by your local telephone company are compatible with and enhanced by TalkSwitch's capabilities.
Caller ID (Call Display) — Displays the telephone number and name associated with an incoming call.
TalkSwitch is capable of regenerating the Caller ID and passing the information to its Local Extensions when incoming calls are transferred by the Auto Attendant. TalkSwitch regenerates the Caller ID and passes it only to the selected Local Extension. If a Local Extension is configured to ring at least twice before the Auto Attendant answers, TalkSwitch will pass the Caller ID information to that extension. If a call is transferred from one extension to another, the Caller ID information will also be passed. TalkSwitch can also use the Caller ID’s time stamp to set it’s internal clock.
Distinctive Ring — The ability to have more than one telephone number that callers can dial to reach the same telephone line. (Distinctive Ring is also referred to as:
TalkSwitch can detect Distinctive Ring telephone numbers and use them to route incoming calls automatically. TalkSwitch gives you the ability to use two Distinctive Ring telephone numbers on all lines. Distinctive Ring numbers on TalkSwitch's Lines also have access to the Auto Attendant and all of TalkSwitch's other call routing features.
TalkSwitch’s Distinctive Ring call routing features can be used a number of ways. Routing fax/modem calls, routing voice messaging, separating home/office calls, and making use of TalkSwitch's Auto Call Back feature. Each Distinctive Ring number has a ‘distinctive’ ring cadence or ring sequence, which allows you to identify the telephone number that was dialed.
Voicemail (Call Answer) — A service which gives callers the opportunity to leave a message when your phone line is busy or unanswered.
TalkSwitch can work in conjunction with your telephone company's Voicemail Service.
Call Waiting — If you are already on the phone, the Call Waiting service will emit a soft beeping sound to let you know you have another call waiting to be answered.
To talk to the other caller when you hear a Call Waiting beep, press the Flash button twice. To return to the other caller, you will need to press the Flash button twice again. This service is not recommended since TalkSwitch cannot handle the second call while the first call is already being routed by the Auto Attendant.
Appendices
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