Glossary

* (Star/Asterisk Sign)

The character on the bottom left of your touchtone telephone keypad.

# (Pound Sign)

The character on the bottom right of your touchtone telephone keypad. It is also commonly called the number sign.

3-Way Calling/Conference

A service provided by telephone companies which allows you to connect parties on three different telephone lines together for one conversation.

3-Way Conference Call

Connecting three parties together for one telephone conversation. TalkSwitch offers its own 3-Way Conference feature and also allows you to use the 3-Way Conference (Calling) service provided by local telephone companies.

Analog

All sound actually begins in the form of sine waves and must be in this form to be heard by the human ear. Analog devices (phones, answering machines, etc.) transmit and receive sound in the form of ‘sine waves’. The telephone lines in your home are also designed to carry analog signals (sine waves). TalkSwitch is an analog device and will work with any other analog device or telephone system.

Auto Attendant Message

TalkSwitch’s electronic attendant. A self-recorded message that greets and directs callers to select an extension number based on information provided in the message.

Call Back

A TalkSwitch feature which, once activated, instructs TalkSwitch to call you back at a preset Out-of-Office telephone number. You can then access TalkSwitch’s Call Bridge feature. TalkSwitch offers two ways to activate Call Back — Prompted and Auto.

Call Bridge

A TalkSwitch feature which ‘bridges’ together calls from two different remote locations. Call Bridge allows you to place long distance calls from your office telephone lines even when you are

out of the office.

Call Forward

A TalkSwitch feature which forwards calls to one of 10 or more Remote Extensions.

Caller ID

A service provided by telephone companies which transmits information about incoming calls (callers name and telephone number). The Caller ID information is transmitted between the first and second ring.

Call Waiting

A service provided by telephone companies which allows you to accept a second incoming call on a telephone line that is already in use. Call Waiting allows you to 'toggle' from one caller to the other.

Glossary

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