Appendix A — Help & Troubleshooting
If you are having problems with the configuration or operation of TalkSwitch, please check the Troubleshooting section starting on this page. If you don’t find the solution to your problem, next try checking the FAQ section located under the Support area at our website: www.talkswitch.com/support. There is a vast amount of information available on the website.
If you cannot resolve your problem and require further assistance, you can do one of the following:
1.Contact your TalkSwitch reseller.
2.Contact our Customer Support department by
3.Ask for a ‘Technical Support Specialist’. If you would like to speak with a Technical Support Specialist, call TalkSwitch at
Please have the following information available when you call:
a)Your
b)The serial number located on the bottom of TalkSwitch and your date of purchase.
c)The number of telephone lines that you have connected to TalkSwitch.
d)The telephone company services that you are using with TalkSwitch.
e)Your PC’s operating system (e.g.Windows 95, 98, ME, 2000, XP)
Troubleshooting
This section of the manual is designed to help you quickly resolve problems that can be experienced by new TalkSwitch users. The problems and their corresponding solutions are organized in the following manner.
1.Problems that can occur when installing the Configuration software.
2.Problems that can occur during Configuration.
3.Problems that can occur while using TalkSwitch's features.
Before examining the ‘Problems’, review these common installation checks first!
Appendices
89
