Prompted Call Back

Allows you to activate Call Back by dialing one of TalkSwitch's telephone numbers, letting the Auto Attendant answer and then entering the Call Back settings.

Serial Communication

A type of electronic communication that, unlike parallel communication, requires that data bits be sent one after the other.

Modems rely on serial communication to send data over telephone lines.

Serial Port

Serial Ports are physical ‘plug-ins’. They allow two devices to exchange information or data. A Serial Cable is used to connect the two Serial Ports together.

Telephony

The science of translating sound into electrical signals, transmitting them, and then converting them back to sound; that is, the science of telephones. The term is used frequently to refer to computer hardware and software that performs functions traditionally performed by telephone equipment.

Tel Lines 1, 2, 3, or 4

A jack or plug-in on the back panel of TalkSwitch which can accept a RJ-11 plug from either a telephone line or PBX system. A single line telephone cable can be plugged into this jack and will become a usable TalkSwitch Line.

Telephone Keypad

The collection of push buttons on a touchtone telephone.

Telephone Wall Jack

A wall outlet for a standard telephone jack.

Touchtone telephone

A push-button telephone which emits distinctive (DTMF) tones as different buttons on the keypad are pressed.

Two Line Telephone

A telephone which allows you to make and receive calls on two separate telephone lines.

USB

Short for Universal Serial Bus, the USB connection supports more bandwidth than a serial or parallel connection.

Virtual Extension

A telephone or other communications device not physically connected to TalkSwitch as an extension, but which provides the same functionality. In general, the term ‘virtual’ distinguishes something that is merely conceptual from something that has physical reality. TalkSwitch’s Remote Extensions are virtual extensions.

Voicemail (Call Answer)

A service provided by TalkSwitch or telephone companies which gives callers the opportunity to leave a message when your extension or telephone line is busy or unanswered.

Glossary

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