3.Conditional call forwarding — If the Auto Attendant answers a call and the caller selects an extension or Ring Group number that is already busy or is not answered, the Auto Attendant can forward the call to a Remote (out of office) extension number. Conditional call forwarding is configured using the Call Cascade’s ‘No answer’ or ‘Busy at extension’ settings configurable for each Local Extension, Remote Extension and Ring Group.

3.3.2 Transferring calls from a Remote Extension

Remote Extension Call Transfer is a new feature introduced in version 2.39 of the TalkSwitch firmware. Calls forwarded to a Remote Extension (not using Centrex or 3-Way Calling services) can be transferred to any local or remote extension, ring group or voice mailbox. This feature also applies to VoIP Extensions 250-299.

Transferring calls:

Calls can be placed on hold at a Remote Extension by dialing anytime during a conversation. You will then hear dialtone as you would hear at a Local Extension. At that time, you can perform any of the following actions:

1)Press again to retrieve the call placed on hold.

2)Dial any Local Extension, Remote Extension or Ring Group.

3)Dial + mailbox to transfer a caller to a voice mailbox.

If the system is configured in the Troubleshooting2 tab to perform blind transfers only, then the system will then play the prompt “Call Transferred. Goodbye.” and hangup after the extension or mailbox is dialed.

If the system is configured in the Troubleshooting2 tab to allow screening of calls, then you need to dial **4 to complete a transfer or **5 to cancel the transfer and return to the caller.

3.3.3 Screening options for forwarded calls

The screening options for Call Forwarding are configured using the Call Cascade’s ‘Answer at ext.’ options available in the ‘Remote Extension’ tab, see section 2.3.3.5

Forwarding calls with screening:

When ‘play accept/reject prompt’ is configured in the ‘Answer at ext.’ Call Cascade option, TalkSwitch plays a pre-recorded prompt to the caller asking them to hold, and then dials your call forwarding telephone number. When you answer the forwarded call, TalkSwitch plays a pre-recorded prompt to you that identifies the call as having been forwarded from your home/office (“This is Call Forward”). You

then have the choice of accepting the forwarded call by pressing on your telephone keypad or, re-routing the call to it’s call screening Call Cascade options by pressing or hanging up.

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Talkswitch CTTS001021001 manual Transferring calls from a Remote Extension, Screening options for forwarded calls