Xerox 128 manual Xerox support services, Customer support

6 Service and supplies

After the installation of your printer, there are a few ongoing tasks that must be performed. These tasks may include all or some of the following:

•Maintaining an adequate inventory of consumable supplies

•Overseeing routine maintenance and meter reporting

•Arranging additional operator training

•Printing additional documentation

•Placing service calls for hardware problems

As the installation coordinator, it is your responsibility to designate a person or persons to perform these tasks. This chapter describes these tasks and some of the support services available to customers. There is also a description of commonly used consumable supplies and a supplies checklist.

Xerox support services

Many services are provided in support of your printer. This section contains information on the following services:

•Customer Support Center

•Customer Education

•Supplies Order Service

Prior to installation, your sales representative is available to answer your questions about products, services, or billing. However, if you need assistance in resolving application-related problems or questions, call Customer Support (refer to the following section of this chapter). Your systems analyst is also available to assist you with applications development.

Customer support

The customer support center is available to address your application problems or to direct you to the appropriate documentation.

DocuTech 128/155/180 HighLight Color Operator Guide 6-1