Xerox 128 manual Sheets from the fuser

Problem Solving

Problem	Suggested Solution
Missing sheets in a	After recovering from a jam, an incomplete set may be purged and the set
set immediately after	reprinted. Check the prints to ensure that you are not confusing the purged
a jam.	output with the completed set.
Printer is dead	If the printer is running, but not making any prints, and no message is
cycling; it is running,	displayed on the screen, open a processor door to stop the printer. If this
but not making any	problem repeats, refer to the procedure, "Calling for assistance," in this
prints	guide.
Fuser jams	WARNING: The fuser surfaces are hot. To avoid injury, proceed with
	caution when removing all jams. Use a piece of paper to remove jammed
	sheets from the fuser.
	The jammed sheets in the fuser require careful handling because they may
	not be fused properly.
	Images that extend all the way to the edge of the prints may cause
	increased frequency of jams.
	• Do not place dense images to be printed at the right or left lead and trail
	edges of the paper. This may cause fuser jams.
	• If the above adjustment does not resolve the problem, contact the Site
	Administrator to access the Lead Edge Screening feature on the Printer
	Switches window.
	There are three settings available in the Lead Edge Screening feature:
	• Use the Off setting when it is necessary to print all of the document.
	• Use the Standard setting when the documents have narrow black lines
	or no dark areas on the lead edge. This is the system default setting
	and is the recommended setting.
	• Use the Stress setting when the system is experiencing fuser jams and
	the Standard option is selected.
	• Use the Erase All Edges setting when the system is experiencing jams
	and the image prints to the edges of the paper.
Holes are on the	Ensure that the stock is loaded correctly. Refer to the label on the tray.
wrong side of the
prints
Paper curl	Adjust the decurler. Refer to the procedure, "Adjusting for paper curl," in this
	guide.
Fault Code P10-216	This is a printer problem. Switch the printer off and on. Allow a minimum of
	30 seconds between switching the printer off and switching the printer back
	on.
Fault Code P09-418	If this fault is persistent, replace the wire module. If the fault continues, call
	for service. Refer to the wire module removal and replacement procedure in
	this guide.

4-4 DocuTech 128/155/180 HighLight Color Operator Guide