Service and supplies
The key to effective use of the support center is correct identification of the problem. Before calling the support center, it is helpful to have the following information available:
•A list of any error messages
•An explanation of how output is different from what you expected
•An assessment of whether the symptoms follow a pattern or occur randomly
•A list of special conditions that may have caused the problem:
–New applications
–Changes made to the software
–Recent service performed
–Previous conditions under which the application has printed properly
To contact the U.S. Xerox Customer Support Center, call
Operator training
Operator training is conducted either at your location or at a Xerox Customer Education Center shortly after the printer is installed. The training includes
Supplies service
To avoid downtime, always have an adequate amount of the necessary supplies. To do this, you need to establish a procedure for checking and ordering supplies. A supplies checklist is provided at the end of this chapter to help you with this task. It lists the supplies needed for the printer and contains a column for you to enter the date when you want to place the order and a column to record the date of the actual order. The consumable supplies table, also located at the end of this chapter, contains a list of supplies available for the printer.
It is important that you check your supplies regularly and order before you run out. Plan on approximately five working days for the delivery after placing the order. You can make arrangements to receive them sooner in emergency situations.
DocuTech 128/155/180 HighLight Color Operator Guide |
