Xerox 128 manual How problems are displayed, Printer faults and fault windows

4 Problem Solving

The system is designed to help you find and solve problems as they happen. The system detects hardware and software problems, displays error or fault messages and screens, and sounds an alert tone (if it is enabled) when a problem needs to be corrected.

This section of the operator guide describes how the system informs you of problems. When you know there is a system problem, you can take measures suggested by the system to correct the problem. You can also use the problem and solution tables in this section to resolve recurring problems. Included are detailed procedures that are required to resolve some of the problems.

If you are not able to correct a problem, or you have a question about system operation, you should call the Customer Support Center. If a customer support representative cannot solve your problem over the phone, a service representative will be dispatched.

How problems are displayed

Hardware problems show themselves by way of messages, document misfeeds, paper jams, poor prints, fault codes, and system components that do not operate correctly.

Software problems usually show up as messages in the status area of the screen or as fault codes on the fault frames. Some software problems affect hardware behavior. For example, the printer may operate without producing any prints. This is a condition called "dead cycling."

Printer faults and fault windows

When the printer needs attention, it is called a fault. There are three types of faults: those that require immediate attention, those that provide information, and those that require service.

Examples of faults that would require immediate attention are misfeeds in the paper path or paper jams.

Examples of a fault that is informational is low dry ink. If this type of fault is not resolved, a fault requiring immediate attention will result eventually.

DocuTech 128/155/180 HighLight Color Operator Guide 4-1