Automated Attendant

Automated Attendant

Description

Automatically answers the telephone system’s incoming calls, plays an Instruction Menu message, and provides dialing options to callers.

For a built-in call answering capability when IntraMail is not installed, see Automated Attendant, Built-In (page 433).

The Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. The Automated Attendant can automatically answer the telephone system’s incom- ing calls, play an Instruction Menu message, and provide dialing options to callers. The block diagram below shows the default IntraMail Automated Attendant configuration. There are 3 major components:

Answer Tables (page 420)

The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. The Answer Table divides the time of day and day of the week into individual schedules, which in turn assign a Call Rout- ing Mailbox to each call. When a specific schedule is not in effect, the Answer Table uses its Default Mailbox to determine routing.

-By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to 5:00PM.

Call Routing Mailbox (page 450)

A Call Routing Mailbox (16 maximum) is a mailbox associated with an individual Answer Table schedule or the Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.

-By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to 5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.

Dial Action Table (page 465)

Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the Answer Table setup.

-By default, Call Routing Mailbox 1 uses Dial Action Table 1.

Features

IntraMail

 

 

DIL to Voice Mail

Master (700)

Lines Route to Answer Table 1

3112-01: Direct Termination (Day)

3112-04: Direct Termination (Night)

Automated Attendant Answering (Default)

3131-02: Answer Table

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Answer Table 1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

421x-Answer Table

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Schedule 1 or

 

4212: Schedule

 

 

 

Calls always route to Call Routing Mailbox 001

 

 

 

 

 

 

 

 

 

 

Default Mailbox

 

4211-01: Default Mailbox

 

 

- Schedule 1 active M-F 8:30AM-5:00PM.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

- Default Mailbox active all other times.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To record a new Instruction Menu

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

All Lines

 

 

 

 

 

 

 

Call Routing

 

 

 

 

 

 

 

 

 

 

422x: Routing Mailboxes

(001)

Message (from Extension 300):

 

 

 

 

 

 

 

 

 

 

 

 

 

Mailbox 001

 

Automated Attendant

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

V-MAIL + SA + I + 001

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Built-In Automated Attendant

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

#AG + 001

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Dial Action

423x: Dial Action Tables

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Dial Action Table 1

Dialing Options

Dial an extension number, or

0 for the operator

 

 

 

 

 

 

 

Use Answer

 

Which Chooses Call

 

 

 

With these

 

 

And Dial Action

 

Table 1

 

Routing Mailbox 001.

 

Table 1

 

dialing options

 

 

 

 

 

 

 

DSX Software Manual

IntraMail Features 433

Page 463
Image 463
NEC P, N 1093100 software manual Automated Attendant, Default Mailbox

P, N 1093100 specifications

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