NEC Transfer to a UCD Group, Description, Programming, Other Related Features, Operation

Transfer to a UCD Group

Transfer to a UCD Group

Description

The Automated Attendant can transfer outside callers to UCD Group master numbers.

The Automated Attendant can transfer outside callers to a UCD Group master number. If a customer has a UCD Group set up for a department (such as Sales or Tech Service), the Automated Attendant can send calls directly to that department without any operator intervention. It is not necessary to have a company employee handle the calls. The calls will ring a member of the group or queue (wait in line) if all co- worker’s in the group are busy.

To set up Transfer to a UCD Group, assign a STRF or UTRF action in the active Dial Action Table to route to the UCD Group master number. Refer to Screened Transfer (page 567) and Unscreened Transfer (page 587) for more on how these Automated Attendant options handle calls.

Conditions

• None

Default Setting

• Disabled

Programming

1.Optionally assign a STRF action to the key on the active Dial Action Table that you want to route to the UCD Group master number.

1.In 4231-Digit Assignment (page 901), enter 1 to assign an available key as a STRF action.

-To transfer directly to the master number, Action should be STRF and the corresponding Routing option should be the master extension number.

2.Optionally assign a UTRF action to the key on the active Dial Action Table that you want to route to the UCD Group master number.

1.In 4231-Digit Assignment (page 901), enter 2 to assign an available key as a UTRF action.

-To transfer directly to the master number, Action should be UTRF and the corresponding Routing option should be the master extension number.

Other Related Features

Features

None

IntraMail Features

Dial Action Table (page 465)

Set up STRF or UTRF Dial Action Table actions to route to the UCD Group master number.

Screened Transfer (page 567)

Automated Attendant Screened Transfers can automatically transfer an outside caller to a UCD Group master number.

Unscreened Transfer (page 587)

Automated Attendant Unscreened Transfers can automatically transfer an outside caller to a UCD Group master number.

Operation

N/A

Features IntraMail

DSX Software Manual IntraMail Features ◆ 585