Screened Transfer, Screened vs. Unscreened Transfer

Screened Transfer

Description

Similar to telephone system screened transfers in which the transferring party controls the transfer.

Screened Transfer is an Automated Attendant option that allows callers to directly dial system extensions. Screened Transfer (and its related feature Unscreened Transfer) allows the IntraMail Automated Attendant to transfer outside calls to system extensions without the need for a live receptionist or operator. It is similar to telephone system screened transfers in which the transferring party controls the transfer. After an Automated Attendant caller dials an extension, IntraMail calls (screens) the destination extension to see if the transfer can go through.

❥If the destination is busy or in DND, the Automated Attendant doesn’t extend the call and immediately provides the caller with additional options.

❥If the destination is available, the Automated Attendant rings it. If the destination answers, the call goes through. If the destination doesn’t answer within a preset interval, the Automated Attendant doesn’t extend the call and provides the caller with additional options.

Screened vs. Unscreened Transfer

Both Screened and Unscreened Transfer allow Automated Attendant callers to directly dial system exten- sions. The following summarizes the differences between these two types of Automated Attendant transfer.

❥With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and dis- play the incoming Caller ID data (if provided by telco and enabled in programming). Screened Transfers ring like Intercom calls and do not display Caller ID until the call is answered.

❥Both Screened and Unscreened Transfers route unanswered calls to the subscriber’s greeting (recorded or default) so the caller can leave a message. However, only Screened Transfer allows the caller to dial 2 to reach the Next Call Routing Mailbox options (if programmed).

Screened Transfer and Inactive Mailboxes

Screened Transfer to an extension can only occur if the destination extension has an active mailbox. If the extension’s mailbox is inactive, the Automated Attendant caller hears, “That is an invalid entry,” and then returns to the Automated Attendant.

The table on the next page shows in detail how Screened Transfer operates.

Features	IntraMail

DSX Software Manual

IntraMail Features ◆ 567

P, N 1093100 specifications

The NEC P,N 1093092,1093092 is a high-performance electronic component renowned for its versatility and advanced technology. As part of NEC's extensive portfolio, this component is designed to meet the demanding requirements of various industries, including telecommunications, automotive, and consumer electronics.

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NEC P, N 1093100 software manual Screened Transfer, Screened vs. Unscreened Transfer

Models: P N 1093100