Call Forwarding Off Premises

Call Forwarding Off Premises

Description

When a user is out of the office, they can send their calls to their home office or cell phone.

Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell phone or remote office) if allowed by their Class of Service. Keyset users can stay in touch by having Off Premises Call Forwarding automatically forward their calls while they are away from the office. To set up Off Premises Call Forwarding, the user selects the line or Line Group over which the call should route, as well as the number the system should dial. The number dialed can be from an extension’s Personal Speed Dial bin containing an outside number, or the user can enter an outside number directly into their Personal Speed Dial bin 720. When a call rings the forwarded extension, the system selects the specified line or group and then outdials the stored number.

Off Premises Call Forwarding reroutes:

Intercom calls

Transferred calls

Direct Inward Lines

UTRF (unscreened transfer) calls routed from the voice mail Automated Attendant

Circular and Terminal Extension Hunting calls

Off Premises Call Forwarding does not reroute:

Key Ring calls

Calls to a UCD Group master number.

Group Ring calls (i.e., calls to a Ring Group master number)

UCD Group Calls (i.e., calls to a UCD Group master number)

Ringing Call Coverage key calls

You can set up Off Premises Call Forwarding to reroute all calls or just outside calls. If an extension with forwarding set for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.

Call Forwarding Off Premises Example

Call Routes to Emergency Service Number After Hours

A service department dispatcher has Key Ring for lines 1-4 during the day. The dispatcher answers calls on those lines and assigns dispatchers accordingly. At night, the calls on lines 1-4 must automatically route to the technician on call for emergency service. To do this:

1.In 3112-01: Direct Termination in the Day (page 819), make sure lines 1-4 are assigned as Key Ring lines (by pressing CLEAR).

2.In 3112-04: Direct Termination at Night (page 820), terminate lines 1-4 directly to the dispatcher’s extension (e.g., extension 300).

3.At the dispatcher’s extension, program a Personal Speed Dial bin for each technician that is qualified to take emergency calls.

4.At the end of the day, the dispatcher presses their System Night key to put the system in the night mode.

5.After enabling the night mode, the dispatcher implements Off Premises Call Forwarding to whichever Speed Dial bin represents the technician on call for that evening.

6.Calls ringing lines 1-4 at night automatically route to the technician on call. Conditions

Telco must provide Loop Disconnect Supervision on the originating line (i.e., the line that Off Pre- mises Call Forwarding will reroute).

All other Speed Dial programming also applies to Off Premises Call Forwarding.

Features

DSX Software Manual

Features 51

Page 81
Image 81
NEC N 1093100 Call Forwarding Off Premises Example, Call Routes to Emergency Service Number After Hours

P, N 1093100 specifications

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