Extension Hunting to Voice Mail, Busy Line Type

Extension Hunting to Voice Mail

Description

Automatically sends unanswered calls to an extension’s mailbox.

Extension Hunting to Voice Mail automatically sends calls to an extension’s mailbox without the user having to set up Call Forwarding. For example, Extension Hunting to Voice Mail can send unanswered transferred calls to an extension’s mailbox rather than recalling the transferring party. In addition, Extension Hunting to Voice Mail can send an unanswered Direct Inward Line to the extension’s mailbox instead of diverting to Key Ring. Hunting can also reroute calls from the Automated Attendant as well as ringing Intercom calls (depending on the hunt type). Unlike Call Forwarding, Extension Hunting to Voice Mail requires no action by the extension user to redirect calls; the system reroutes them automatically.

There are 4 types of Extension Hunting to Voice Mail:

❥Ring No Answer Line (Type 1)

Type 1 hunting reroutes outside calls to the extension’s mailbox after a preset interval. Type 1 hunting reroutes outside calls when the extension is idle, busy, or in Do Not Disturb but does not reroute ringing or voice-announced Intercom calls. See the Routing Charts below for more.

❥Ring No Answer / Busy Line (Type 2)

Type 2 hunting also reroutes outside calls to the extension user’s mailbox. When the extension is idle, Type 2 hunting reroutes calls after an interval. Type 2 hunting reroutes outside calls immediately while the extension is busy or in Do Not Disturb. Like Type 1 hunting, Type 2 hunting does not reroute ringing or voice-announced Intercom calls. See the Routing Charts below for more.

❥Ring No Answer / Busy All (Type 3)

Type 3 hunting reroutes outside calls and ringing Intercom calls. If the extension is idle, calls reroute to the user’s mailbox after an interval. Type 3 hunting reroutes calls immediately when the extension is busy or in Do Not Disturb. It does not reroute voice-announced Intercom calls.See the Routing Charts below for more.

❥Busy Line (Type 4)

Type 4 hunting is similar to Type 2 hunting except that transferred outside calls to an idle extension do not reroute. Transferred outside calls, Direct Inward Lines, and calls from the Automated Attendant go immediately to the mailbox when the extension is busy or in Do Not Disturb. This type of hunting never reroutes ringing or voice-announced Intercom calls. See the Routing Charts below for more.

Notes:

❥Extension Hunting to Voice Mail does not reroute voice-announced Intercom calls.

❥Extension Hunting to Voice Mail does not reroute Key Ring calls. See Key Ring (page 214) for more.

478 ◆ IntraMail Features

DSX Software Manual

P, N 1093100 specifications

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NEC N 1093100, P Extension Hunting to Voice Mail, Ring No Answer Line Type, Busy Line Type

Models: P N 1093100