NEC N 1093100 Directory Dialing, Extension Name Programming and Routing, IntraMail Features

Directory Dialing

3.To record a Directory Dialing Message:

1.See Operation below.

-The Directory Dialing Message is the Instruction Menu for the Routing Mailbox programmed as a Directory Dialing Mailbox.

-By default (without a custom message recorded), the Directory Dialing Message is, “Please enter one or more letters of the person’s name, then press the pound key.”

2.Check 4201-01: Outgoing Message Length (page 871).

-This option sets the maximum message length (1-4095seconds) for Instruction Menus.

Extension Name Programming and Routing

1.Set up the name programming and enter names.

1.In 1511-01: Name Format (page 655), set the name format. This determines how names should be

entered in 2101-02: Station Name (page 720).

-1 for first name followed by last name.

-2 for last name followed by first name.

2.In 2101-02: Station Name (page 720), enter a name for each extension. The format you use should fol-

low the setting of 1511-01: Name Format (page 655).

3.In 4224-04: Extension Name Match (page 897), select the portion of the extension name on which the Directory Dialing Mailbox should route. This option allows for dial-by-first-name and dial-by-last-name Directory Dialing. Enter:

-1 for first.

-2 for last.

2.Determine how many letters of the employee’s name the caller must dial.

1.In 4224-05: Minimum Number of Letters Required (page 897), specify how many letters (1-3) of an employee’s name the caller must dial to use Directory Dialing.

-If the caller dials less than the specified minimum number of letters, IntraMail cannot route the call.

3.When Directory Dialing finds a name match, should it route the call as a Screened or Unscreened Transfer?

1.For Unscreened Transfer:

-In 4224-06: Transfer Options (page 898), enter 2.

2.For Screened Transfer:

-In 4224-06: Transfer Options (page 898), enter 1.

-In 4224-03: Screened Transfer Timeout (page 896), set how long a Screened Transfer from the Directory Dialing Mailbox will ring an unanswered extension before recalling. The entries are: 1-255seconds.

0 for immediate recall.

4.Do Directory Dialing callers have enough time to dial letters?

1.If yes, leave 4224-02: Time Limit for Dialing Commands (page 895) at its current setting.

2.If no, adjust 4224-02: Time Limit for Dialing Commands (page 895) as required. The entries are:

-01-99seconds.

-0 for immediate timeout.

-If the caller waits too long to dial, the Directory Dialing Message repeats.

470 ◆ IntraMail Features DSX Software Manual