Announcement Mailbox

Description

Play a pre-recorded announcement to callers.

An Announcement Mailbox plays a pre-recorded announcement to Automated Attendant callers without providing dialing options. The Announcement Mailbox is typically set up to provide information to callers (such as company directions) and then route back to the Automated Attendant. For example:

❥The Automated Attendant instructs the caller to dial a digit (e.g., 1) for company directions.

-Record this in the Instruction Menu message for the active Call Routing Mailbox. See Instruction Menu (page 507) for more.

-Set the dialing options in the Dial Action Table associated with the active Call Routing Mailbox. See Dial Action Table (page 465) for more.

❥The caller dials the digit and listens to the prerecorded Announcement Mailbox message for directions.

❥After playing the directions, the caller routes back to the Automated Attendant for additional dialing options.

-See the Hang Up and Next Call Routing Mailbox options in Programming below.

By default, there are 8 Announcement Mailboxes (Routing Mailboxes 9-16). However, you can assign any of the 16 Routing Mailboxes as an Announcement Mailbox.

The Next Call Routing Mailbox Options

The charts beginning on the following page show how an Announcement Mailbox handles Automated Attendant calls.

❥The ﬁrst chart explains what happens when the outside call is directly answered by the Announcement Mailbox. This happens when the Answer Table uses an Announcement Mailbox for routing instead of a Call Routing Mailbox.

❥The second chart explains what happens when the outside call is answered by a Call Routing Mailbox and then routed to the Announcement Mailbox. This can happen, for example, when a caller dials a digit to hear an announcement of company directions.

❥See Answer Tables (page 420) for more on setting up Answer Tables.

Conditions

• None

Default Setting

• There are 8 Announcement Mailboxes (9-16).

412 ◆ IntraMail Features

DSX Software Manual

P, N 1093100 specifications

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NEC N 1093100, P software manual Announcement Mailbox, Next Call Routing Mailbox Options

Models: P N 1093100