Default Mailbox and Routing Hierarchy | NEC P, N 1093100 instruction

Answer Tables

The Default Mailbox and Routing Hierarchy

The Default Mailbox provides routing for an Answer Table during periods when a schedule is not in effect. By default, for example, Answer Table 1 Schedule 1 is active Monday through Friday from 8:30 AM to 5:00 PM. The Default Mailbox for Answer Table 1 is active during all other times (i.e., evenings and weekends). Since Schedule 1 and the Default Mailbox both use Call Routing Mailbox 1, initially the routing is the same 24 hours a day, 7 days a week. See Customizing an Answer Table below for more.

When setting up your Answer Tables, keep in mind that a more speciﬁc type of routing has priority over a less speciﬁc type of routing. When selecting which routing to follow when there is more than one choice for a speciﬁc time, IntraMail will choose in the following order:

-Date Schedule

-Day of Week Schedule

-Range of Days Schedule

-Default Mailbox

For example, a Date Schedule set up for Christmas day will have priority over any other schedules in effect on December 25.

Customizing an Answer Table

Use the following examples as a guide when customizing your Answer Tables to meet speciﬁc site require- ments. Refer to Programming below for the speciﬁcs.

To set up daytime and evening/weekend answering (2 schedules):

In this example, use the Default Mailbox (Call Routing Mailbox 1) for evening/weekend answering and specify a new Call Routing Mailbox for daytime answering.

1.Change the Call Routing Mailbox for Answer Table 1, Schedule 1.

■In 421x-Answer Table (page 880), assign Call Routing Mailbox 2 to Answer Table 1, Schedule 1. You will use this for daytime answering.

2.From a System Administrator’s Mailbox, record an evening/weekend Instruction Menu message for Call Routing mailbox 1.

-This message will play to callers Monday through Friday from 5:00 PM to 8:30 AM and on weekends.

3.From a System Administrator’s Mailbox, record a daytime Instruction Menu message for Call Routing Mailbox 2.

-This message will play to callers Monday through Friday from 8:30 AM to 5:00 PM.

To set up daytime, evening, and weekend answering (3 schedules):

This example builds on the example above, but adds a third schedule that will play just on weekday evenings.

1.Change the Call Routing Mailbox for Answer Table 1, Schedule 1.

-In 421x-Answer Table (page 880), assign Call Routing Mailbox 2 to Answer Table 1, Schedule 1. As in the 2 schedule example, you will use this for daytime answering.

2.Create a new schedule that will run only in the evenings.

-In 421x-Answer Table (page 880), create Schedule 2 for Answer Table 1 that will run Monday through Friday from 5:00 PM to 11:00 PM. Assign Call Routing Mailbox 3 to this new schedule.

3.From a System Administrator’s Mailbox, record a late night/weekend Instruction Menu Message for Call Routing mailbox 1.

-This message will play Monday through Friday from 11:00 PM to 8:30 AM, as well as on weekends.

4.From a System Administrator’s mailbox, record the weekday Instruction Menu Message for Call Rout- ing Mailbox 2.

-This message will play Monday through Friday from 8:30 AM to 5:00 PM.

5.From a System Administrator’s Mailbox, record the weekday evening Instruction Menu Message for Call Routing Mailbox 3.

-This message will play Monday through Friday from 5:00 PM to 1:00 PM

Conditions

• None

Features	IntraMail

DSX Software Manual

IntraMail Features ◆ 421

P, N 1093100 specifications

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NEC P, N 1093100 software manual Default Mailbox and Routing Hierarchy, Customizing an Answer Table

Models: P N 1093100