Callback

Callback

Description

With Callback, a user does not have to repeatedly call a busy extension back, hoping to find it idle.

When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The sys- tem services Callback requests as follows:

❥Caller at extension A leaves a Callback at extension B.

-Caller can place or answer additional calls in the mean time.

❥When extension B becomes idle, the system rings extension A. This is the Callback ring.

❥Once caller A answers the Callback ring, the system rings (formerly busy) extension B.

-If caller A doesn’t answer the Callback ring, the system cancels the Callback.

❥As soon as caller B answers, the system sets up an Intercom call between A and B.

An extension user can leave a Callback at many extensions simultaneously. The system processes the Call- backs as the extensions become free. In addition, many extensions can leave a Callback at the same exten- sion. The system processes these Callbacks on a first-in/first-out (FIFO) basis.

If an extension user leaves a Callback request and then fails to answer within four rings, the system cancels the Callback.

Conditions

• A system reset or power failure cancels all Callbacks system-wide.

Default Setting

• Callback enabled.

Programming

1.Should an extension be able to receive Camp-On tones when a co-worker leaves them a Callback request?

1.In 2102-01: Class of Service (page 724), check the receiving extension’s Class of Service level.

2.If yes:

-In 1512-02: Call Waiting Tones (page 657), be sure Camp-On is enabled system-wide (Yes).

-In 2116-01: Off Hook Signaling for Incoming Intercom Calls (page 749), enter 1 to enable receiv- ing Camp-On tones at an extension.

-In 1401-03: Privacy (page 628), enter No to be sure that Privacy does not block incoming Camp-On signals.

3.If no, do one of the following:

-To disable Camp-On system-wide, in 1512-02: Call Waiting Tones (page 657) enter No.

-To disable Camp-On for a specific extension, in 2116-01: Off Hook Signaling for Incoming Inter- com Calls (page 749) enter 0.

-To have Privacy block incoming Camp-On tones, in 1401-03: Privacy (page 628) enter No.

Features

DSX Software Manual

Features ◆ 61

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NEC P, N 1093100 software manual Callback, Conditions
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P, N 1093100 specifications

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